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I'm not sure if it is OK to post someone's name if you think they did something good, so I will just describe this good member that I dealt with today.
I had to mark a package "RWAP - Damaged by Post Office", and I sent the appropriate PM to the other member, and she responded in about 10 minutes, refunded my credit (even though I didn't request it back) and was just generally really nice about the whole thing.
Plus, this person has only been a member about a month.
So, Thank you "Member X", I hope you remain a PBS member for a long time!
Can I add one? I had to mark a book RWAP and the person refunded my credit with no fuss and was so polite about it. I wished that I could have written something in the resolved part of the transaction archive to let TPTB know how nice she was.