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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
The Only Thing That Matters Bringing the Power of the Customer into the Center of Your Business
Author: Karl Albrecht
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
ISBN-13: 9780887305412
ISBN-10: 0887305415
Publication Date: 5/1992
Pages: 240
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Publisher: Harpercollins
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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