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The Only Thing That Matters : Bringing the Power of the Customer into the Center of Your Business
The Only Thing That Matters Bringing the Power of the Customer into the Center of Your Business
Author: Karl Albrecht
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
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ISBN-13: 9780887306396
ISBN-10: 088730639X
Publication Date: 5/26/1993
Pages: 256
Rating:
  • Currently 4.8/5 Stars.
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4.8 stars, based on 2 ratings
Publisher: Collins
Book Type: Paperback
Other Versions: Hardcover
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