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Topic: Thought I was ordering Large Print copy...

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Subject: Thought I was ordering Large Print copy...
Date Posted: 2/21/2013 5:16 PM ET
Member Since: 11/30/2007
Posts: 4,980
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but instead today I received the regular font paperback. This is what I ordered: Brewed, Crude and Tattooed (Maggy Thorsen, Bk 3) (Large Print) :: Sandra Balzo
ISBN-13: 9780373268184 - ISBN-10: 0373268181 - Book Type: Paperback

The problem is that this regular font book has the same ISBN# as the above book. But... the book was listed as Large Print and the sender had to see that when she posted it, correct? Is this a PBS mistake or the sender's mistake or both? lol I can't just repost it back as I would then be doing what the sender did.

I haven't marked it as received yet as I don't know if I can rightly RWAP it as it has the same ISBN# but doesn't coordinate with the description on the PBS page.What would you do?

 



Last Edited on: 2/21/13 5:19 PM ET - Total times edited: 1
Date Posted: 2/21/2013 5:33 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes, that is my understanding also Connie.  If the PBS listing says Large Print, then the book needs to match (regardless of ISBN).  If both editions were published under the same ISBN, maybe a tag could be added?  Along the lines of Regular & Large Print published under this ISBN?

Date Posted: 2/21/2013 6:12 PM ET
Member Since: 4/28/2009
Posts: 9,724
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I think this is an honest mistake by the sender since the ISBN was re-used. It could have been easy to overlook the "large print" designation since everything else matched.

Date Posted: 2/21/2013 7:46 PM ET
Member Since: 8/26/2006
Posts: 9,337
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When we post a book, the things that HAVE to match are title, author, ISBN, book type, and Large Print if it is mentioned.  If you are posting a book by it's ISBN, and the listing says "Large Print" and yours is not large print, then you have to post the book without an ISBN.  It is the same as if the listing says "hardcover" and yours is a paperback.  You can't post your book to the ISBN listing if it doesn't match.

Connie, you should mark the book RWAP and choose "wrong book" --> "wrong binding or version", and you can ask for your credit back if you want.  The help center has this definition:

Wrong Book - Wrong Binding or Version

  • this means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. Note that cover image does NOT have to match the listing.

Someone who orders a Large Print book often cannot use the book at all if it isn't large print. 

Date Posted: 2/21/2013 10:52 PM ET
Member Since: 12/28/2006
Posts: 14,177
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That's what I was thinking, Patty said it very well yes

Date Posted: 2/21/2013 10:54 PM ET
Member Since: 8/16/2007
Posts: 15,201
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When a member posts a book they get this message:

 

This is how your book listing will appear in the PBS library.

Do the Title, Author, ISBN and Book Type match your book EXACTLY?

Please note: book cover image shown does NOT need to match your book.

That clearly tells them the Title has to match exactly so they should be seeing the Large Print in the title and not posting a regular font book. (The Help Center also says that if the Title says Large Print and your book is not Large Print you cannot post to that listing so if someone looked for help they'd find it.)

They also get this prompt when a listing is designated Large Print:

 

This book is listed in the database as Large Print (16-point font size). If your book is NOT Large Print, you cannot use this listing to post your book.

To post a regular print book to this ISBN is either willful or laziness. You should mark it received with a Problem and ask for a credit back to order the book you were supposed to get.

Date Posted: 2/22/2013 11:30 AM ET
Member Since: 1/3/2010
Posts: 15,701
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I've had the same thing happen and marked the regular print paperback as RWAP. PBS backed me up on this.

Date Posted: 2/22/2013 12:17 PM ET
Member Since: 1/22/2008
Posts: 689
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This could be an honest mistake but just like a person who misses a stain, the credit should still be returned.  I looked at the listing and large print is clearly in the title.

Date Posted: 2/22/2013 1:36 PM ET
Member Since: 12/28/2006
Posts: 14,177
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The only other consideration, is if the sender is a new member.  Although the rules seem simple, it can take a bit to get the hang of it. 

Unfortunately, I don't think you can return to your wishlist position without RWAPing this one (although with no wishers, it doesn't appear to be a problem for this transaction).

Date Posted: 2/22/2013 2:46 PM ET
Member Since: 11/30/2007
Posts: 4,980
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Thanks everyone for your help and suggestions. I am going to go ahead and RWAP it, as I did expect to get a Large Print book as stated in the title. Otherwise, I would not have ordered it. If her copy wasn't Large Print, as Melanie said when she went to post it and the prompt came up making sure her book was Large Print, she should not have clicked it as being so. As far as being a new member, I checked and found out she has been here since January of 2008, so that is 5 years here. I will repost the book I got with a new ISBN# prompted by PBS.

Thanks again everyone for all your help! :)

Date Posted: 2/22/2013 9:09 PM ET
Member Since: 11/30/2007
Posts: 4,980
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The sender refunded my credit and I marked the problem as resolved. She told me that she posted by ISBN and thought the Large Print in the title was an error since the ISBN matched. I then politely mentioned to her all the aspects that Patty mentioned that have to match in order to post. If they don't match then she would have to post it without an ISBN. Again, thanks everyone, I was really stumped on what to do in this case. 

Date Posted: 2/23/2013 3:46 PM ET
Member Since: 1/22/2008
Posts: 689
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I'm glad she refunded your credit and it sounds like she was able to learn something through the transaction too.