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Topic: I thought they'd remember...

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Subject: I thought they'd remember...
Date Posted: 10/28/2009 2:41 PM ET
Member Since: 5/26/2009
Posts: 119
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I'm in college and since I live on campus, sometimes it's easier for me to mail from the campus Post Office than wait for Friday afternoon when I usually go home.  I usually use Printable Postage and hand off my packages to the mail clerk at the window, just pointing to the pre-paid postage and letting them know it's ready to go.  And they usually and understand and we go on our ways.

Well...I've just been using Electronic Delivery Confirmation lately because I haven't had time to transfer money into my PBS account (Poor excuse, know.).  So I've mailed maybe five packages with just DC on the label and each time I've had to explain and explain and explain to the workers what I need to do, because they just look at me funny.  I don't mind it, but you think the explanation on the PBS label (with the suggested rate and reminder for DC fee reminder) would help them understand easier, but it hasn't.  I understand that they're student workers like my age, but I know I've told some of them before AND their supervisors what I need to pay for.  I'm never rude, but I hate that they stand there and think I'm crazy because I want to pay an extra 19 cents.

So I hate to whine, but I will say that the lesson has been learned: I'm transferring PBS money into my account so the next time I have to mail something, it can go in the big blue mailbox across from the Post Office.  :)

Date Posted: 10/28/2009 2:52 PM ET
Member Since: 8/13/2008
Posts: 13,147
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It's not just the young ones either...

The closest PO to me still refuses to accept PBS DC, so I just gave up trying. You'd really think they would know their jobs wouldn't you?

Date Posted: 10/28/2009 2:57 PM ET
Member Since: 5/26/2009
Posts: 119
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Just as a disclaimer: My mom works for the USPS at our hometown Post Office, and it's a little one, but even she knows what to do.  So that's the only reason I feel like I can complain a little. :P

But yes, you'd think they'd know.  That's crazy that your PO, Colleen, won't even accept it.  What did/do you do?

Date Posted: 10/28/2009 3:41 PM ET
Member Since: 12/28/2006
Posts: 14,171
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PBS is not the only USPS partner that issues electronic DC, there's a section devoted to this in Post Office regs.  To have nobody in the branch trained in or willing to learn their own system is frustrating.

ETA - any branch with the universal online cash reg/postage calculator at the counter has NO EXCUSE, all they have to do is follow the prompts and press the proper buttons...it even tells them when to scan the DC barcode.



Last Edited on: 10/28/09 3:43 PM ET - Total times edited: 3
Date Posted: 10/28/2009 4:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I still have to explain it to regular postal clerks whenever I get one I don't normally use. It's one of the reasons I go to the small post office one town over.  Drive-wises it's actually closer than my PO but it's inconvenient as far as any other errands I might have to run. But I know all the clerks there and they all know how to handle the pre-printed DC.

Date Posted: 10/28/2009 8:29 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Lisa Marie, the post office at my college wasn't a real post office - they just offered some services and stored mail.  They didn't even have those postage stamps where they print out the value - they'd weigh the package, charge you the amount, and write the cost on the package.  When they had time they went back and put the equivalent amount of stamps on the package.

They didn't offer regular DC (the sticker you pay for and attach to the package).  I doubt they would have understood electronic DC. :)

Date Posted: 10/28/2009 9:42 PM ET
Member Since: 5/26/2009
Posts: 119
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Britney,

 

That's exactly like the Post Office at my school.  They're not a full service PO, but the director told me that I could use electronic DC, pay for postage there, and it would get scanned at the main PO when they take their packages down, or later on in Dallas.

So I know where they're coming from and I have sympathy because they don't know, but it's just the times and the fact that I've old them time and time again that get to me.  :)  Haha.  I should have more patience!