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Topic: Tired of Excuses

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Subject: Tired of Excuses
Date Posted: 3/1/2011 5:54 PM ET
Member Since: 4/5/2010
Posts: 2,102
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Today I get the book I ordered but its paperback instead of hardcover as listed. Since its for a 3 year old I would prefer having the hardcover. So I will be nice about it. So the person tells they are new and thought the picture matched and tells me oh well ITS THE SAME STORY !

Then dont you get tired of the same old excuse sending you a book that shouldnt be posted and they said thats the way it was sent to me !!!!

Just a little vent. Thanks

Date Posted: 3/1/2011 6:01 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Did you ask for your credit back? I know how frustrating it can get but, all you can really do is suggest they familiarize themselves with the rules a little better before they post any more books.

Date Posted: 3/1/2011 6:10 PM ET
Member Since: 4/5/2010
Posts: 2,102
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No I was just being nice and didnt ask. I have never gotten one back when I asked anyhow and that was like 2 times. The only reason I sent them anything bout it was so they would check better when they posted them.

Date Posted: 3/1/2011 7:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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This happens because they put up that "are you sure your book isn't one of these instead?" thing.  They should remove that. If you put in the ISBN then that's the book you need to post. Not one from the list. I  made the same mistake when I joined. My picture didn't match what the ISBN brought up and I clicked on a different one.  Luckily I caught it before I sent it out.

Date Posted: 3/1/2011 7:18 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I'm beginning to think a number of members post to their bookshelf using something other than ISBN.

Date Posted: 3/1/2011 10:03 PM ET
Member Since: 9/14/2005
Posts: 30
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I just wanted to bring up a few points... the ISBN # (esp. for paperbacks) can be associated with more than one cover.  I also believe that it's possible for the ISBN #  to be the same for hardcover and softcover versions.  Specifically, I remember posting a Carl Sagan paperback with it's ISBN # and the listing on PBS came up as a hardcover.

I'm not making excuses for anyone, but just pointing out the ISBN #  is not absolutely unique.

Anyway - for what it's worth.

Date Posted: 3/1/2011 10:50 PM ET
Member Since: 2/5/2007
Posts: 30,800
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But the site doesn't just ask you if the ISBN matchs but also ask:

Do the Title, Author, ISBN and Book Type match your book EXACTLY?
 

 

Date Posted: 3/2/2011 12:04 AM ET
Member Since: 7/28/2010
Posts: 48
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I've run into this problem too - requesting one version and getting another. Sorry you were disappointed!
Date Posted: 3/2/2011 2:58 AM ET
Member Since: 7/28/2006
Posts: 4,978
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I'm fortunate in that the only time this has happened to me it was because the paperback was actually an ARC.  So I explained to the sender about the rules and she refunded the credit.  She gave me the "I got it that way" excuse, but at least I got my credit back anyway. 

 

Sorry to hear this happened to you!  Sending good karma your way...

Date Posted: 3/2/2011 10:06 AM ET
Member Since: 11/14/2010
Posts: 220
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"I also believe that it's possible for the ISBN #  to be the same for hardcover and softcover versions.  Specifically, I remember posting a Carl Sagan paperback with it's ISBN # and the listing on PBS came up as a hardcover."

 

As one person noted, this can happen for an ARC.  It also happens for things reprinted by the Quality Paperback Book Club.

Date Posted: 3/2/2011 11:05 AM ET
Member Since: 12/10/2009
Posts: 2,456
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Books that don't match all 4 as mentioned:  Title, Author, ISBN, & Book Type  need  to be marked recieved wrong book

Asking for a credit return is optional .

Date Posted: 3/2/2011 1:44 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Respectfully, stop being "nice", mark it RWAP and ask for your credit back -- that's the best incentive to stop folks from sending out books carelessly.  The fact that she's new isn't your problem -- we were all new once, and many of us made time to read the rules.  I got an unpostable book just this week that I'd been on the wish list for over 3 years, so I feel for you.  smiley

Date Posted: 3/2/2011 1:50 PM ET
Member Since: 8/10/2005
Posts: 4,597
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These type of things keep happening in part because people are being "nice" and not wanting to cause a hassle or get the sender in trouble. The thing is, if no one calls them on their error, they probably will make the same mistake again. Or if they deliberately sent the wrong format, damaged books, etc. and no one says anything, they figure they can get away with it--and then when someone DOES RWAP a book they sent, that person is labeled as "overly picky" or "trouble-maker" or various other lovely names and get indignant replies about "this is a used book site, buy it new if you want new."  Lots of people will try to get away with whatever they can.

You don't have to be nasty and you don't have to ask for the credit back if you don't want to, but if any of those four things--TITLE, AUTHOR, ISBN *and* Book Type or Format--is not the same, then it IS a RWAP and you can just quote the part from the Help Docs about it without being judgmental.

I agree with Mary that the pop-up asking "or do you have one of these books instead" causes a lot of trouble. If the person is posting the book using the ISBN and then matching those other requirements, it should not be a need for the pop-up. What is supposed to make things easier only serves to cause problems, I think.

Cheryl

Sianeka - ,
Date Posted: 3/2/2011 2:29 PM ET
Member Since: 2/8/2007
Posts: 6,630
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It isn't being "nice" to all the OTHER members of PBS when you don't mark a RWAP transaction as RWAP.

Using the RWAP function is the way the site maintains quality control for posted books.  It isn't a "reprimand" or "punishment" to a member for sending an unpostable book, it's a factual recording of the way the transaction went down.   So please don't view them as a "bad" thing to do to somebody else, or that it isn't "nice" to do.  Actually, it's one of the nicest things you can do for all the other members of PBS, by helping to educate another member on posting guidelines so they will hopefully in future post PBS-quality books for other members to enjoy and happily receive the editions they requested, instead of posting incorrect editions or nonpostables that cause problems for other members.

You don't want to lie to PBS, do you?  Then don't fail to mark a problem transaction as a problem transaction.  (If you fail to mark it as such, it goes on record as being a perfectly satisfactory transaction, and you don't want that, do you?)

Date Posted: 3/2/2011 2:54 PM ET
Member Since: 4/5/2010
Posts: 2,102
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I did mark it wrong book received when I got it.