Well, this rarely happes to me but I had to mark a book RWAP and the sender was NOT happy, to say the least. I don't want to go into detail about our exchange but she ended it with telling me to NEVER (in caps even) order from her shelf again. I replyed by telling her I'd happily cancel any order that I see comes from her shelf. But then I got to thinking about it...I can't really do that, can I? If I cancel a FIFO order won't I lose my place in the WL line, or if I cancel and reorder a book posted in the system, and she's at the front, won't it just go right back to her? So would it be up to her to cancel any orders if she doesn't want me ordering off her shelf?

The member is a misguided loon and just said what she said out of anger and ignorance. 

Forgetaboutit.

Exactly Sarah. If she doesn't want you to order from her, then she should cancel the order which will lose her place in the FIFO line. If you were to cancel and order the book again and she's first in line, then she'll get the order a second time.

I just love it when that's a response to an RWAP.  It's so hard not to respond with something snarky in return!

I've gotten that one before too.  Unless you mainly order and have a WL of books that aren't traded heavily on PBS-it's unlikely you'll get her again from FIFO anyway.  Maybe but the odds aren't good.  I wouldn't worry about it. 

I'm sure the chances are very slim from getting the same person twice in FIFO.

I've gotten 2 different members twice through FIFO.

Wonder if you could write an RC with specific member's names who Have told you "Never to order from them again"  ot ones you would never want to trade with again to please decline if the sender is that person ?   It might become a very long RC!  I'm just kidding.  But there would be no other way to do this using the FIFO system.

Ruth

Guess you were told Sarah! I love people who get indignant when getting called on sending an unpostable book. My response would be:

"I will be certain to NEVER order from you again, but if the system should happen to send one of my requests your way, please feel free to cancel that request if the book is again unpostable."

I just received a book witha problem.  I just hate that because the person ALWAYS gets defensive!  They sent the damaged book, but try to make me feel guilty!  Sheesh!  I'm hoping for a calm resolution. =0)

I'm usually pretty lenient about the books I receive. I just consider some on their last leg and never to post again, but I don't usually RWAP unless it's a big thing. Well, this book was falling apart, it was the worst condition book I've ever received here at PBS with 500+ trades under my belt. So I RWAP'd it and didn't feel a bit guilty doing so. I'd love to never order from her shelf again, I just don't want to have to sacrifice my place in a WL line to do so! So I guess I'll just have to leave it up to her to remember who she does and doesn't want ordering from her shelf.

I wonder if it's the same person who wrote that to me last week! after I marked her book RWAP? lol I got the "never" in caps too! 

Some peeps are just... well.. buttly.  Ain't nuthin' goin' to change 'em and they'll be buttly forever.  I'm sorry that you ran into one of them!

I was thinking the same thing as Ruth.

RC:  Will only accept books NOT from XXXXXXXXX.

:)

In the help files somewhere, there is a bit that if any member sends abusive PM's to another member, the Site owners should be notified.

I'm with Kathy.  I think people like this should be reported.  This kind of attitude should be sternly discouraged by TPTB.

Here's my way of thinking.

They say that they NEVER want to do business with you again.  But if they are sending shoddy books, wouldn't they be doing you a favor?

It sounds like it might be something you should forward to the PBS team, Sarah.

I just received a book with a problem.  I just hate that because the person ALWAYS gets defensive!  They sent the damaged book, but try to make me feel guilty!  Sheesh!  I'm hoping for a calm resolution

I've actually only received one downright negative response to the RWAP's I've received so far (and it was a newish member and they refused to refund my credit).  That said, I do think it's human nature to say something even a little defensively which has the result (whether it's intended or not) of making the requestor feel like the bad guy.  I've learned to shrug it off, but I used to resent it and struggled with how to respond.

My standard response is now something like:   "Thank you for your quick attention to this problem.  Anyone can make a mistake and I'm just pleased that PBS has a system in place for us to easily resolve them." 

So how exactly do I send to the PBS team? Do I do it through the feedback link?

Yes.  The Contact Us at the bottom of the page. 

There's a "contact us" link at the bottom right of the home page (Under the Company heading).

They are really great about responding to contact.  I've been very impressed with their response.

Could someone explain to me what TPTB, RC, and RWAP mean? There are so many abbreviations used on this forum, it's very confusing for a newcomer like me...

TPTB =  The Powers That Be

RC  =  Requester Conditions

RWAP = Received With A Problem

If you go to the help center and search for PBS Glossery there is a whole list of abbreviations and their meanings.

Yes -- it can be quite confusing. The below is from the Help Documents.

Welcome to PBS!!

Acronyms/Abbreviations common on PBS:

• TBR = To Be Read (click the "show description" button on the TBR Pile page to read the full description of its purpose. The TBR Pile is in the dropdown menu under Book Lists on the right-hand side of your account page)
• UnPosted books = books not currently available to order; these books may be added to your Wish List.
• Posted books = books currently available to order.
• WL = Wish List. See What is the Wish List? for more information.
• RL = Reminder List. This is a list of the books you are considering ordering in future. See What is the Reminder List? for more information.
• BIR = Books I've Read List. This is a list of all the books you have already read.
• FIFO = "first in, first out". FIFO refers to the order in which books are requested at PBS. See What is FIFO? for more information.
• ISBN = International Standard Book Number, usually found on the back or inside front flyleaf of a book.
• ARC = Advanced Reader Copy (aka Uncorrected Proof, Review Copy); a preview copy of a book sent to reviewers in advance of a book's release; not the final copy of a book, and not permitted for swapping at PBS.
• BoB = Box-O-Books. This service allows members to swap books without credits! See What is Box-O-Books? for more information about this feature.
• Boxer = member subscribed to Box-O-Books.
• PM = Personal Message. You can read your PMs in your Message Center, by clicking Personal Message on the right-hand side of your account page.
• BX = BookCrossing. BookCrossing.com is a website unaffiliated with PBS. BX books often have stamps or stickers on them, with their BX registration numbers.
• UBS = Used Book Store
• USPS = United States Postal Service
• PBS-DC = PBS Delivery Confirmation. See What is PBS Delivery Confirmation? for more information about this feature.
• FOL = Friends of the Library, an organization which runs sales of decirculated library books.
• BCE = Book Club Edition.  Book club editions are special printings of books that use cheaper materials and are slightly smaller in size than standard hardcovers. They're usually sent out via mail order book clubs, hence the name, and sometimes do not have ISBNS (if this is the case, they must be posted using the Post a Book without an ISBN feature).  They are permitted for swapping at PBS.
• R&R - Richard and Robert, co-Founders of the PaperBackSwap site