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Total Quality Management and Operational Excellence: Text with Cases
Total Quality Management and Operational Excellence Text with Cases
Author: John S. Oakland
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality gur...  more »
ISBN-13: 9780415635509
ISBN-10: 0415635500
Publication Date: 6/13/2014
Pages: 500
Edition: 4
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Publisher: Routledge
Book Type: Paperback
Members Wishing: 0
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