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Total Quality Management (3rd Edition)
Total Quality Management - 3rd Edition
Author: Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers princip...  more »
ISBN-13: 9780130993069
ISBN-10: 0130993069
Publication Date: 10/18/2002
Pages: 656
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Publisher: Prentice Hall
Book Type: Hardcover
Members Wishing: 0
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