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Topic: A totally informal poll re: RWAP - Damaged by USPS follow up.

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Date Posted: 7/22/2009 12:21 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 2/9/15 8:20 PM ET - Total times edited: 1
Sianeka - ,
Date Posted: 7/22/2009 12:28 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I think Nothing to Resolve option should be added.  (I just received my first USPS damaged book a couple of days ago and didn't like the options either when I needed to mark the dispute as resolved.) 

I'd opt for the second choice and go for the Automatic resolution feature when you mark it damaged by USPS, except there may be some scenarios where a dialogue between the Sender and Requestor may be needed.  For instance, if the package was damaged by USPS, but only because of a poor wrapping job by the Sender, a scenario where I'd request my credit back and one where there would need to be options available to mark the transaction as unresolved.

Edited to add: these are personal opinions and not reflective of any group or site authority.



Last Edited on: 7/22/09 12:29 PM ET - Total times edited: 1
Date Posted: 7/22/2009 12:57 PM ET
Member Since: 4/16/2008
Posts: 770
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I vote for #1  :)

Date Posted: 7/22/2009 1:33 PM ET
Member Since: 8/9/2007
Posts: 4,058
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For instance, if the package was damaged by USPS, but only because of a poor wrapping job by the Sender, a scenario where I'd request my credit back and one where there would need to be options available to mark the transaction as unresolved.

Agree with Sianeka on this.  I've always assumed that's why damaged by USPS didn't have an automatic resolution.

Date Posted: 7/22/2009 1:47 PM ET
Member Since: 5/29/2007
Posts: 13,347
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yes, that makes sense, so perhaps an option *like* "no resolution needed" or "no further action needed".  or............????  anyone?

Date Posted: 7/22/2009 2:07 PM ET
Member Since: 6/20/2007
Posts: 4,977
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I'd like a "No further action required" option.

Date Posted: 7/22/2009 4:15 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I also like the "No further action required" option.