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Tqm: A Primer for Implementation (Financial Times Series)
Tqm A Primer for Implementation - Financial Times Series
Author: Lesley Munro-Faure, Malcolm Munro-Faure
Although dozens of "new" strategies continue to evolve and re-evolve in the quality improvement field, the starting point for any total quality environment remains customer satisfaction. Now comes a practical guide linking customer satisfaction to the most essential quality concepts. Numerous case studies.
ISBN-13: 9780786301386
ISBN-10: 0786301384
Pages: 278
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Publisher: Irwin Professional Publishing
Book Type: Hardcover
Members Wishing: 0
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