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Training Workshops for Customer Care
Training Workshops for Customer Care
Author: Terry Gillen
This manual provides ready-to-use workshops for training and developing your front-line customer care staff in the new ways of working and the new skills they will need to handle customers in the digital age. Ongoing customer care training is best delivered "little and often" and it's important to link the messages very closely with what your pe...  more »
ISBN-13: 9780566083990
ISBN-10: 056608399X
Pages: 194
Edition: 2 Lslf
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Publisher: Gower Pub Co
Book Type: Ring-bound
Members Wishing: 0
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