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Topic: Transaction canceled but books sent anyway!

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Subject: Transaction canceled but books sent anyway!
Date Posted: 1/21/2010 5:18 PM ET
Member Since: 7/2/2009
Posts: 138
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Hello everyone- I'm a relatively new member and this is my first time posting so please be gentle!

A while ago I ordered two books from a  member. The member originally accepted the request but then canceled it on January 9th and I received no PM from her. Today I received the books with a mailing date of January 19th. If I had made alternate arrangements with her I can understand doing this, but I was under the presumption the books were never going to arrive! I had even requested one of them from a different member. It's only due to good luck that they had not printed out my address and sent it yet.


My question is what the site protocal for this situation is. Do I go into my transaction archive and give two credits even though she originally canceled the request? I'm just really confused and would like some guidelines before I try to contact her.


Date Posted: 1/21/2010 5:21 PM ET
Member Since: 10/26/2008
Posts: 9,884
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When the sender cancels the transaction, it goes to the next in line.  If it is the original sender, you can mark the book as received in your transaction archive.  Do you have any books under the "en route to me" tab?

Date Posted: 1/21/2010 5:29 PM ET
Member Since: 7/2/2009
Posts: 138
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Nope, they weren't under the 'en route to me' because the sender canceled it. I guess I'm just annoyed that she decided to send them anyway after canceling, because what if I had gone through with the other request? If she had wanted to send them later that would have been fine, but there was no communication about doing so. I guess I'll have to give her the credits anyway. : /

Rick B. (bup) - ,
Date Posted: 1/21/2010 5:30 PM ET
Member Since: 11/2/2007
Posts: 2,625
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If you are able to cancel the next request, and you want to be nice, you can credit the original sender if the book's in postable condition - she probably pressed 'cancel' when she meant 'mailed.' But you are under no obligation to send the crediut.

Date Posted: 1/21/2010 6:27 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would since you were able to cancel the second request. People make mistakes.  If the other books had already been mailed then I would say no. But since you are only getting one copy of them-give her the credits.

Date Posted: 1/21/2010 7:24 PM ET
Member Since: 6/29/2007
Posts: 17,379
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Per the Help Center - If you don't have another copy coming to you already, you are to mark it received.

I received a book from a canceled transaction!

Last Edited on: 1/21/10 7:25 PM ET - Total times edited: 1
Date Posted: 1/21/2010 7:38 PM ET
Member Since: 7/2/2009
Posts: 138
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Thanks everyone for the help! I gave her the credit for one of the books, and I'm still waiting to hear back from the person who may or may not have sent me the second copy of another one.

Date Posted: 1/21/2010 8:07 PM ET
Member Since: 8/16/2007
Posts: 15,212
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Are you sure the the sender cancelled the transaction and it didn't time out? It doesn't change how you handle it (need to mark them received if you didn't get a second copy, don't have to if you did get a second copy) but it sounds more like they forgot to mark them mailed and the system cancelled it. They should have contacted you, but they may be away and don't even realize they forgot.

Date Posted: 1/21/2010 11:21 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Be sure to mark that late mailing date in the survey.  Even if the order timed out, that does not explain the late mail date.   Could the order have rolled over to a second member?

Date Posted: 1/22/2010 1:41 AM ET
Member Since: 12/28/2006
Posts: 14,177
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If the order had timed-out and rolled over, the books would have come from seperate senders (next FIFO for each book).

Date Posted: 1/22/2010 9:21 AM ET
Member Since: 9/3/2009
Posts: 1
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Hi, I have a similar problem.  I do not know HOW it happened, but I KNOW for a FACT that I received a request for a book, printed the wrapper, and marked it mailed (all in about 5 minutes) and then left to go to the post office.  I had about 8 other PBS books to mail and this request came in right as I was about to leave, so I took it as well.  However, later in the day I get a message saying the lady had cancelled the request...but the book was already mailed!  After that, I received ANOTHER request for the book.  I told the second requestor that I was trying to get the first lady to send me my book back.  I sent a very nice email to the first requestor to that effect, but she sent me a very rude message back saying in no uncertain terms that she had no intention of sending me my book back OR giving me credit for sending it.  What can I do, if anything?  I went back to the second requestor and explained the situation, and gave her one of my credits as an apology.  But this first requestor just got a book she wanted for FREE, and I'm really just angry that she won't do the right thing and send it back to me.  Again, I KNOW I went through the right process and clicked all the right buttons, yet somehow she was still able to cancel the request.  I don't have PROOF that I did, however, because when you look at the "details" of the transaction, all it shows is that she cancelled the request.  Is there ANYTHING I can do?

Date Posted: 1/22/2010 9:30 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:25 PM ET - Total times edited: 3
Date Posted: 1/22/2010 10:43 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Shanon, like Jeri, I'm thinking there has to be some other explanation for what went wrong here.  Once you click on the tab to print your label or hand write the address, she shouldn't have been able to cancel the request.  I'm not sure how you can track this down if all you have to go by is a cancellation in your transaction archive, but if the wrapper was printed that should be somewhere in the transaction archive, the question is where.  I'd contact the PBS team, give them the details you have & see if they can figure out what wrapper - if any - you downloaded & printed for this specific book.  My guess - you mixed something up & sent this book with the wrong wrapper.  Maybe you accidentally  re-printed a different one you hadn't marked mailed yet, so check the others you've mailed & see if any show two printing time stamps.

Last Edited on: 1/22/10 10:47 AM ET - Total times edited: 1
Date Posted: 1/22/2010 11:15 AM ET
Member Since: 8/16/2007
Posts: 15,212
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Shannon - is the book still in your Books I've Mailed tab? The most common answer to the problem you have is delayed e-mails.

  • Member A requests a book, then cancels right away. 
  • Member B requests the book.
  • Sender comes along and prints the label and mails the book to Member B.
  • The e-mail about Member A cancelling then comes in and Sender thinks it means the request was cancelled after the book was mailed, but Member B's request is still there and that is the member Sender sent the book to. 

Another possibility is, in printing so many labels is it possible you accidentally printed one of the labels for another book twice and its on its way to one of the other requesters, not the member who asked for it? (Been there, done that)