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Topic: Transaction cancelled mysteriously...UPDATED

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Subject: Transaction cancelled mysteriously...UPDATED
Date Posted: 9/1/2009 3:15 PM ET
Member Since: 5/23/2005
Posts: 5,883
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I did contact TPTB, but I still have the need to ask about it here.  I am so impatient and immature!

Last evening I accepted a request for a book,  and I printed out the label immediately.  I wrapped the book and mailed it today at the PO.  Just got back to mark it mailed, and it is not on my account page.  On the transaction page it is there with the red X, cancelled at 6-something AM today.

Huh?  I didn't cancel it.  How could the other side cancel it if I'd already printed out the label?  I thought perhaps I mistakenly clicked it didn't meet requestor conditions, but then, how could I have printed a label?  And it is NOT back on my bookshelf to be traded.

Any ideas?

Last Edited on: 9/1/09 9:28 PM ET - Total times edited: 1
Date Posted: 9/1/2009 3:16 PM ET
Member Since: 2/24/2009
Posts: 1,564
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No idea.  Does it say if it was cancelled by the requester or sender?  I think it will usually tell you.

ETA:  Yep, if you hover the mouse over the red X it will say who cancelled it.  Then maybe you can send a message to PBS and find out how it happened.

Last Edited on: 9/1/09 3:17 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 9/1/2009 3:21 PM ET
Member Since: 12/27/2005
Posts: 4,150
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If you look at the details, does it show the date/time when you printed the wrapper? If not, then you probably printed some other wrapper twice. It's also possible that you accidentally clicked Cancel This Order instead of Book Has Been Mailed.

Date Posted: 9/1/2009 3:26 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Did you accidently cancel the book after you printed the wrapper?  Not that I did that or anything!

Date Posted: 9/1/2009 6:26 PM ET
Member Since: 12/28/2006
Posts: 14,177
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After you print the shipping label, the other member cannot cancel the request.  Any chance you accidentally clicked the wrong button?

Date Posted: 9/1/2009 7:18 PM ET
Member Since: 11/4/2006
Posts: 795
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Any chance the requestor cancelled his account or his account was suspended?

Date Posted: 9/1/2009 9:25 PM ET
Member Since: 5/23/2005
Posts: 5,883
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Oh, god, I can't believe this.  Since this transaction took place while I was still in bed this morning, sleeping, and so was my husband, I asked PBS to check farther into this.  My account was hacked into after 6 AM, TWO books were cancelled, which I hadn't at first noticed.  They also did a few other things that could have been dicey if they'd followed through.  The IP address is from North Carolina.  I am in WV. 

This sucks as I had just mailed one book, and have the other all set to go.  But that is chump change...how did someone get my password!


Date Posted: 9/1/2009 9:31 PM ET
Member Since: 4/25/2007
Posts: 11,631
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Wow, that is scary.  Definitely run a full virus scan on your computer and change your password to something else, a letter/number combo is usually best.  Make sure it's a unique password that you only use on PBS.

Date Posted: 9/1/2009 10:23 PM ET
Member Since: 5/14/2009
Posts: 6,852
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that is scary.  I would put spyware on the computer also - if you have spyware already on - make sure that what was used didn't disable it!  Geez -I am scanning my computer tomorrow for spyware - making sure it is up-to-date etc. 

Date Posted: 9/2/2009 12:51 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Yikes! It must be a really bored hacker, no offense, if they can't find something more exciting to do than to cancel some book requests -- what happened to trying to hack into the FBI or something?

I hope things work out, Bonnie -- you've inspired me to go change my own password.



Date Posted: 9/2/2009 4:02 AM ET
Member Since: 6/13/2009
Posts: 433
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Oh bummer, I am so sorry this happened to you.  I hope the hacker didn't get into more important accounts like online banking or CC.

Date Posted: 9/2/2009 7:56 AM ET
Member Since: 5/5/2008
Posts: 515
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Wow, that's scary! I sort of want to go change my own password now.

If you're looking for a spyware scanner, Malwarebytes is a good one. Whether or not spyware has anything to do with your account being hacked, it can't hurt to do a scan.

Date Posted: 9/2/2009 12:09 PM ET
Member Since: 5/23/2005
Posts: 5,883
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Thanks, Ladies.  I did a full virus scan.  Nothing.  I am not offended, Elizabeth, by your comment.  Good grief, I thought the same thing.  Someone getting jollies hacking into a PBS account and cancelling books!!!

I didn't want to say anything out of line to start a panic yesterday, so I didn't explain what others things they did.  One that really scared me is that they actually went into TRANSFER CREDITS and put in a good amount to transfer...of course, the whole thing then would have been traceable.  Another odd thing, PBS doesn't seem to have any members where the IP address was traced to.


Date Posted: 9/2/2009 12:33 PM ET
Member Since: 10/13/2007
Posts: 36,445
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Bonnie- Just because the IP was traced to a certain spot does not mean that is where the person really is. If they can hack into PBS, they can probably throw out a false IP trail too or hack into someones computer remotely and get that computer to log into your account.

I would advise you changed your PW on ALL accounts you have if you use the same PW on all of them.

Does sound weird that they would want to transfer credits, maybe they found out that you can not really sell them to anyone but PBS members.

Date Posted: 9/2/2009 3:13 PM ET
Member Since: 8/23/2007
Posts: 26,510
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That is weird.  As much as I love reading. I just can't think of someone with hacking abilities wanting to spend time hacking into a PBS account.  I mean if they trasferred credits to another account that was theirs then it would be traceable.  If they transferred them to someone else then what benefit would they get?  You can't withdraw PBS money or move it anywhere. 


Date Posted: 9/2/2009 3:36 PM ET
Member Since: 6/24/2009
Posts: 1,932
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Maybe someone is practising their hacking skills on a site where if caught, the consequences would be small. 

Then when they get good at it, they will go on to banks or cc companies.

Yikes! I'm scaring myself!

Date Posted: 9/2/2009 3:47 PM ET
Member Since: 8/16/2007
Posts: 15,209
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Make's me glad that PBS money is a one way transfer.

Date Posted: 9/2/2009 8:07 PM ET
Member Since: 1/15/2007
Posts: 1,410
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Was your password based on any of those questions in CMT, like your pet's name?


Date Posted: 9/3/2009 10:04 AM ET
Member Since: 5/23/2005
Posts: 5,883
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I can't understand the jollies of it myself, Mary.  I still am amazed it actually happened.  Ruth, no, I never play any of those games.  But geez, that is a great thought for those who might have passwords that match their answers.