I'd just copy/paste the appropriate Help Center files:
Scenario #1 (the most common scenario):
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You submit a request, which goes to Sender #1
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Sender #1 does not mark the book mailed before the deadline, but still mails the book.
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Then the request cancels and gets passed to Sender #2, who also sends the book.
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You end up with two copies.
This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailed before the deadline is such an important part of the swapping process.
The bottom line here: always mark your books mailed, so you don't become Sender #1!
In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy. You are obligated to mark the properly sent copy received.
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When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit.
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Sender #2's transaction is the only active transaction for the book on your account page.
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The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
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You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
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You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
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You are obligated to mark the book received that is on your En Route to Me tab on My Account.
I'd just say, per the Help Center, since you failed to mark the book mailed and I got 2 copies of it, I'm not obligated to give you a credit for this book.
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