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Topic: Two Separate Orders, Two Possible RWAPS

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Subject: Two Separate Orders, Two Possible RWAPS
Date Posted: 6/22/2009 10:29 AM ET
Member Since: 6/2/2009
Posts: 37
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So I received three books today, two with possible problems...

1.) A textbook that was mailed two weeks late for one thing, and secondly it has writing and underlining that was not disclosed before it was sent in both ink and pen.  There isn't much, but it's noticeable.

2.) Second book has what I suspect is a teeny amount of water damage on the inside cover and page after that, one inch long by 1/4 inch) as well as another suspect page above 3/4 of the way through), a large mark across 1/3 of the pages on the outside, and a weird goopy substance that I already wiped off on the front cover.


I don't want my credits back or anything, but I was just wondering if I should mark these as RWAP anyway.  Thanks!

Date Posted: 6/22/2009 10:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I have marked books as RWP before without asking for my credit back. If the book is still readable then I don't.  I only ask for a credit back for the truly yuk ones.  But it's up to you if you want to ask or not.

But definately mark RWP as this is how PBS weeds out the bad senders.  One RWP isn't going to harm someone who normally sends out good books but just missed that one.  But it will help get rid of someone who habitually sends out bad books.

Date Posted: 6/22/2009 11:33 AM ET
Member Since: 7/7/2007
Posts: 4,815
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Since both books violated PBS posting guidelines, you need to mark them RWP.  Asking for your credit back is optional; marking them RWP isn't, for reasons Mary has already outlined.



Date Posted: 6/22/2009 1:46 PM ET
Member Since: 8/16/2007
Posts: 15,226
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1) mailing late is not a RWaP offense, writing without prior disclosure is, mark it RWaP and tell the sender that. If you don't want the credit back you don't have to ask for it back, but you should be marking the books correctly when you receive them.

2) if there is actual water damage on the book then you should be marking it RWaP. From your description, I cannot tell if the book is actually damaged or if you are just seeing some waviness to a couple of spots that could be caused by something like binding glue or a clip marking pages, usually water damage is not so isolated. You will have to use your best judgement since you are the only one who can see th book. The rest of the stuff listed I wouldn't necessarily put in the RWaP group. A mark (not a stain) on the outside edge of the pages is OK. Remainder marks are like that and names written on the edged are also allowed so a random ink mark should be fine. Anything that can be wiped off of the book and leave the book undamaged, I would not mark as a RWaP, but I would note it to the sender that that should be wiped off.  I know I sometimes forget to go back and make sure all the glue from price tags is gone and someone could classify that as goopy stuff. I woudn't go as far a cleaning boogers, but I do try to fix minors issues before marking them as RWaP.