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Two Sides to Every Coin... The Customer Isn't Always Right!
Two Sides to Every Coin The Customer Isn't Always Right
Author: Naomi Black
AN INSIDE STORY of CUSTOMER SERVICE "Two Sides To Every Coin" is an intimate, inside look into what retail personnel must face every day when dealing with consumers. Funny and poignant, it explores the depths that consumers will sink to in order to get their way -- and the lengths they will go to when they don't. It challenges the cliché, "Th...  more »
ISBN-13: 9780975361801
ISBN-10: 0975361805
Pages: 190
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Publisher: DNJ Books
Book Type: Paperback
Members Wishing: 0
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