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Topic: UPDATE: My First RWAP--it's a Doozy!

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Subject: UPDATE: My First RWAP--it's a Doozy!
Date Posted: 9/30/2009 3:52 PM ET
Member Since: 7/12/2009
Posts: 177
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I can't believe what I'm looking at.  In my 2.5 months as a member of PBS, I've received 79 books, the worst of which I'd describe as mildly worn.  But today, I got my first received with a problem--damaged by sender.  The cover is taped on with scotch tape, and the first 80 pages of the book are missing.

How can anyone think --by any stretch of the imagination --that a book missing 80 pages is postable?

I've PM'ed the sender requesting my credit be returned.  I was polite in the PM, but it was hard.  I really wanted to ask them, did they really think it was okay to send me their trash?

Also, not that it matters, but the book was sent in a brand-new mailer that costs $1.39 at the post office.  (shaking my head in bewilderment)

Update:  The sender returned my credit!:)   He didn't send a PM, it just showed up in my credit registry.  I was a little disappointed, because I wanted to hear what his reason for sending it was.  But oh well, he ended up doing the right thing.



Last Edited on: 10/3/09 11:04 AM ET - Total times edited: 1
Date Posted: 9/30/2009 3:59 PM ET
Member Since: 6/22/2008
Posts: 455
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That boggles my mind. Clearly they have not read the rules or maybe they thought they could get away with it? I can't think of any excuse for sending a book in that condition.

Sorry that happened to you! I'm curious as to the response you will get to your PM.

Date Posted: 9/30/2009 4:15 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Jeepers.  Any chance the media maulers ate the missing pages or was the packaging all intact?

Oops... Editing that to say that you should check to make sure that is the packaging the sender mailed it in.  USPS has specific replacement packaging, but I'd still double check just to make sure it didn't get eaten by the sorting machinery, and the mailer was a replacement.



Last Edited on: 9/30/09 4:18 PM ET - Total times edited: 1
Date Posted: 9/30/2009 4:21 PM ET
Member Since: 7/12/2009
Posts: 177
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The packing was perfect--brand new mailer with barely a crease on it, and all seams secure.  In fact, I opened it very carefully because I want to reuse the mailer.  I searched inside for the missing pages, because I couldn't believe someone would send such a piece of trash in a new mailer.  But yep, they did.   At least I've got a great mailer that I can reuse!

ETA:  No sign that's its a special USPS mailer.  Addresses are hand-written, if that means anything.



Last Edited on: 9/30/09 4:24 PM ET - Total times edited: 1
Date Posted: 9/30/2009 4:42 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I'd be willing to bet that they will say that they got the book from somewhere else and it wasn't one that they read, so they didn't notice. Doesn't excuse not checking it before mailing it to you, of course!

Date Posted: 9/30/2009 4:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I'm also thinking that they will say they didn't read the book and didn't notice. 
 

I just wanted to mention that I received a book from another book site today.  It was wrapped in a plastic bag that was securing taped.  On the non-address site there was a form letter from the PO apogizing for damaging my package.  I dont' know what they think they did.  The book was wrapped and just fine. 

Date Posted: 9/30/2009 6:32 PM ET
Member Since: 8/9/2007
Posts: 4,058
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At least I've got a great mailer that I can reuse!

Lol.  The silver lining.  Oh joy:P  I've only gotten 1 book in the USPS replacement packaging & the label was hand-written, and it was one of those insulated brown paper mailers.  It also had some sort of thing printed on there about it being a replacement mailer, but I can't recall what.  What you received doesn't sound like one, but if it's one of the mailers that they sell at the PO, I'd still check - like ask her what she mailed in.  A few missing pages I could see them using the didn't read/didn't notice excuse, but 80 would have to be noticeable without even opening the book.

Date Posted: 9/30/2009 7:01 PM ET
Member Since: 3/27/2009
Posts: 25,000
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I bet the member says the standard cop-out: "That's how I received it from another PBS member."

Date Posted: 9/30/2009 7:25 PM ET
Member Since: 11/4/2006
Posts: 795
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LOL!!!! how can one not notice 80 pages missing?  I had the same thought as TomeRaider.

if the post office damages something, they put stickers and put it in a clear bag.
 It will be obviuos if they had to repack/wrap something.

Geri (geejay) -
Date Posted: 9/30/2009 7:39 PM ET
Member Since: 9/2/2008
Posts: 9,088
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I'm with the others.  My first thought was "that's how I got it."

Date Posted: 9/30/2009 10:03 PM ET
Member Since: 9/24/2007
Posts: 649
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Hahahahahahahahaha! --I'm sorry, that was my first reaction! I find it UNbelievable and amazing that someone would/could actually do that!!

what the??

That's the type of thing that would happen to me :)

Date Posted: 10/3/2009 11:06 AM ET
Member Since: 7/12/2009
Posts: 177
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Update in original post.

Date Posted: 10/3/2009 3:39 PM ET
Member Since: 12/28/2006
Posts: 14,167
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That is a doozy Marsha, glad your credit was returned.

IIRC, mail damaged by USPS comes to me in a clear plastic mailer.

Date Posted: 10/3/2009 4:02 PM ET
Member Since: 1/24/2008
Posts: 36
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New step to add to my posting process:  Look for page 1.  :)