Search -
The UPS Story: How Brown Delivers 13 Million Promises Every Day
The UPS Story How Brown Delivers 13 Million Promises Every Day Author:Richard Brandt Ever since its inception in 1907, United Parcel Service has been synonymous with two things: on-time delivery and sustained profitability. It has set the standard for shipping and delivery firms all over the world, with only nine CEOS in its entire 95-year history. Combining good leadership practice with a corporate culture that any other co... more »mpany would love to emulate, it is a prime example of phenomenal success. The UPS Story demonstrates how UPS has proven itself to be a master of innovation and service excellence, and examines how the company has continually grown through its corporate culture, leadership prowess, and operational methods. Through interviews, public record, and keen insight, the book examines in detail the company's decision-making through the years, highlighting its accomplishments and tribulations from its start as a bicycle messenger service to its current status as a shipping solutions partner. The UPS Story distills the fundamental beliefs and pioneering approaches that have sustained the firm through generations of challenges, turmoil, and modernization. Taking a close look at the core principles that have made the company so successful through the years -- and how other organizations can successfully emulate it -- The UPS Story is a fascinating glimpse at one of the world's most daring and exemplary companies.« less