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Topic: Unable to update profile *ANSWERED*

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Subject: Unable to update profile *ANSWERED*
Date Posted: 1/27/2014 10:43 AM ET
Member Since: 3/22/2009
Posts: 2,402
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Does anyone know what's going on with the profile pages? I've been trying to update mine for the past two days. As soon as I click the update profile button, everything disappears. The first time it happened erased both my existing text and the updated version. So far, I've tried logging off and logging back on, rebooting, and using both the new IE and Firefox. This is getting frustrating!  Anyone know what's going on? Just gremlins?



Last Edited on: 1/27/14 9:20 PM ET - Total times edited: 1
Date Posted: 1/27/2014 12:09 PM ET
Member Since: 7/19/2008
Posts: 15,471
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PBS is trying to update some hardware.  I have this sense that it is not going well.  It is not your computer or browser.  Please copy your update and keep trying. 

Date Posted: 1/27/2014 2:03 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Also, if you aren't using Firefox as your browser, do give it a try in Firefox.  But as Emily said, we're  assuming that hang-ups and errors this week are being caused by some kind of programming going on behind the scenes.

Date Posted: 1/27/2014 8:37 PM ET
Member Since: 4/28/2009
Posts: 9,721
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Most functions are giving some people error msgs.

Date Posted: 1/27/2014 9:20 PM ET
Member Since: 3/22/2009
Posts: 2,402
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Thank you all for your help. Guess there's nothing to be done except wait it out. Grr!

Date Posted: 1/30/2014 1:42 AM ET
Member Since: 8/26/2006
Posts: 9,336
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Things have been error-free for me last night and today, so hopefully it will work for you now.