Hi everyone,

I'm new here so bear with me if there is an answer already posted for this, I tried looking around the site but haven't found an answer.

I requested a book, and when it arrived in the mail I marked it as received in good condition and (naively I know) didn't give it a good look inside.  Now I find that it has lots of underlined text (in ink), and the sender did not tell me about this beforehand.

I'm fine with reading a book that has some underlining, but I now realize that I may not be able to repost this book (it could possibly fit under the "textbook" criteria as a literature text, but it's still frustrating to know that someone didn't have the courtesy to tell me they were sending a book that didn't meet the basic guidelines for trading).

My question: is there a way to report that a book was sent that didn't meet guidelines if I've already (mistakenly) marked the book as received in good condition?  Is there a place to give feedback about a particular member or transaction, so that others can have a heads up for future reference?

Thanks for any help you can give on this.

Welcome tp PBS and the forums!

The exact same thing happened to me. Unfortunately since you already marked it received in good condition that can not be changed. You can re-post the book as long as you send a PM to the requestor explaining the underlininng and giving them the option to decline. If it is a WL book I think you need to cancel so the requestor does not loose theier place in line.

I was able to re-post my book and after a couple turn downs I sent it on to it's new home.

Good luck and post any other questions you have in the forums. There are a lot of friendly helpful people here.

:)

...it's still frustrating to know that someone didn't have the courtesy to tell me they were sending a book that didn't meet the basic guidelines for trading

Remember that it is not a courtesy to ask someone before sending them a book in that condition. It's a requirement. Sorry to hear you didn't notice it in time. It is frustrating but doesn't happen all that often.

I absolutely hate writing in my books and always check for it, since it seems to be the most common problem with books I receive. I've missed a few myself and not come across the problem until I started reading the book, after I marked as received of course. I just check better now.

Thanks Diane and Lisa for the replies. 

You can still go to your transaction archive (on your My Account menu) and PM the sender.  You could say that you didn't notice the writing until you'd already marked it received, and suggest that they check any other books they got from the same source to see if there is writing it them.  Mention the rule that it's okay to post a book with writing under the textbook rule, but that we have to get the sender's permission before mailing it.

There's a good help doc that explains the logic called "What is the definition of a textbook?"

PMing would serve three purposes.  It gives information to the sender.  It opens the possibility that he'll say, "Oh I'm so sorry -- I forgot to check that book", and will refund your credit.  And it leaves a record of the problem attached to the transaction, in case the PBS Team ever needs to look at his swapping record.

Thanks for the reply, Patty.  I PM'd the sender, and was able to get the credit refunded.

I sent a book out to a requester one time and she pm'd me asking about it having underlining.  Honestly, I didn't read the book, it was given to me.  I looked for water damage, but didn't notice the underlining.  I sent her a credit, but she sent the credit back saying she didn't want it.  It was actually funny, because I was insisting on sending the credit and she was insisting on returning it.  

I have been on the end of having a horribly RWAP'd book and the sender would not refund my credit, so I will refund if there is ever a problem.  I'm glad the sender was understanding enough to send your credit back.

This same thing happened to me a few months ago.  Unfortunately, I had marked the book in good condition.  The person who sent the book was a new member and she was unaware, at the time, of some of the posting rules.  I chose to let it go because she was a brand new member and she seemed genuinely sorry about what she did.