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Understanding Customer Competence Levels : Your Guide to Efficient and Effective Support Calls
Understanding Customer Competence Levels Your Guide to Efficient and Effective Support Calls
Author: George Spalding
There's nothing like the game of golf. Well, unless you don't know how to play! In this book Spalding presents a humorous golf analogy to help you understand and determine the four levels of competence that each person, including your support center customers, go through when learning something new. As our fictional golf enthusiast moves th...  more »
ISBN-13: 9781571250544
ISBN-10: 1571250549
Pages: 23
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Publisher: Help Desk Institute
Book Type: Paperback
Members Wishing: 0
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