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Topic: Unhappy

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Subject: Unhappy
Date Posted: 9/3/2007 7:17 PM ET
Member Since: 7/29/2007
Posts: 161
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I ordered three books from the same person. It was not a "deal" - I paid 3 credits for the 3 books.

The person PM'd me to say that she had sent my 3 books to someone else and had sent that person's book to me.

The book arrived Saturday. I said that I would send the book to the correct person but I have not heard from  her since. It occurs to me that the other person may not want to send "my" 3 books to me.

I PM'd the person but have not heard back.  I am not very happy about this situation.

Date Posted: 9/3/2007 7:26 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Hopefully after the Holiday weekend, the other member will reply and this will be straightened out in no time. This is the reason I print one wrapper at a time and place it in the book to be wrapper before printing the next one when I get multiple orders. It is so easy to switch them around. I hope the other member has offered you some compensation for remailing the book, either a credit or the cost of postage.

Date Posted: 9/3/2007 7:44 PM ET
Member Since: 7/29/2007
Posts: 161
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Yes, she offered the cost of the postage, but it has not shown up in my PayPal account, nor have I received the address to send the other book to. I guess if I never receive the three I ordered I do get a refund according to Help (at least, I think I do). But that could take a long time. Sigh. I was just looking forward to those books!

Date Posted: 9/3/2007 8:04 PM ET
Member Since: 7/28/2005
Posts: 462
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Patience. 

The member who made the mistake is making every reasonable attempt to straighten it out. Because she acknowledged the mistake immediately as well as made plans to correct it, why assume it won't work out satisfactorily? 

L. G. (L)
Date Posted: 9/3/2007 8:07 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Correct - do not mark anything received until your 3 books arrive.

I had this happen with one book in the past.  The other person who had my book PMed me and asked that we exchange.  I sent the book I had to her but I never received my book.  It was a WL book I had waited for for over a year.  I was not happy!

Date Posted: 9/3/2007 8:12 PM ET
Member Since: 7/29/2007
Posts: 161
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I don'tmean to assume that it won't work out. I just find it strange that I have heard nothing for several days after I asked for the address. It would have taken less than a minute to send it and we were both online at the same time. I am imagining that the other person was less cooperative. Little patience, much imagination I guess. But as L suggests, I am not going to mark anything received until I actually do get my books. I guess I would be less concerned if it were only one credit, also. The book genres were similar, after all, and the other person did receive three very good books for only one credit. And the Help section of this site says that if a book is sent to you in error, you have a right to keep it. So the other person technically has the right to keep all three books for only one credit.

Date Posted: 9/3/2007 8:28 PM ET
Member Since: 7/28/2005
Posts: 462
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Well, my guess would be the same as yours - that she is still waiting on the other member to confirm receipt and sending you your books.  A lot of people where I am have been out of town (it's been wonderfully quiet here for a change!) so I hope that's all it is and it works out for you.

ETA: Uffda, I just reread what you wrote - I think at this point it'd be easier to just refund all of your 3 credits and let you re-order the books from someone else (and you might just get a deal if you ask for one on the Book Bazaar if they are all similar or the same in genre).

Edited again to add:  But the Help Center states differently, as stated below. 

Never mind!  :)



Last Edited on: 9/3/07 10:41 PM ET - Total times edited: 1
Date Posted: 9/3/2007 8:32 PM ET
Member Since: 3/13/2006
Posts: 2,024
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This happened to me recently with one book.  The sender was very apologetic and diligent about trying to get it worked out, but in the end the person who got my book decided to keep it.  (I think it was a three-way mixup so the person whose book I got was NOT the same person who decided to keep my book.)  Once we knew that I would not be receiving my book, I wasn't sure what to do so I contacted R&R.  They said not to mark my book received, and instructed the sender to cancel, which gave me back my credit.  Of course, if the sender had dropped off the face of the earth, I still would have gotten my credit back eventually, when the book went "lost."  In the meantime, I sent the book I received on to the person who was supposed to get it.

Something I do to avoid these mixups is to use the one-page label, which has the mailing information and the name of the recipient on the same page.

Date Posted: 9/3/2007 9:46 PM ET
Member Since: 7/29/2007
Posts: 161
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Well, I e-mailed and suggested just getting my 3 credits back and I did get a reply saying that the other person agreed to everything, but that now we are just waiting to get the other person's address. (?)

Date Posted: 9/3/2007 10:11 PM ET
Member Since: 5/18/2007
Posts: 13,192
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If you don't mark the books received, which they haven't been, then you will get your 3 credits back. You'll just have to wait until the "lost" feature kicks in. Unless she had PBS DC she hasn't even received the credits yet so I would encourage you not to get them back from the sender but to wait until PBS refunds your credits for the books going lost. This will avoid you receiving 6 credits or ... having to check received when they really haven't been received.

This happened to my daughter awhile ago. She told the sender she would be glad to exchange with the person who got her books. Problem is, the person who received her  books never responded. She just let them go lost in the mail and got her credits back and ended up with 3 books she didn't want. Oh, and the sender dropped off the face of the earth along with whoever received her books.  

 

Date Posted: 9/3/2007 10:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I was so worried that I would make this mistake when I had 17 books to mail within a couple days of joining.  Before I wrapped them I took a note book and looked under each order and wrote the books,name and address of each order.  Then I wrapped & addressed them one set at a time and crossed them off.  I wrote the books that were wrapped on the package in pencil and then checked again on the computer that I had them addressed right.

Date Posted: 9/4/2007 12:50 AM ET
Member Since: 8/15/2005
Posts: 4,469
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Well, I can see why you aren't happy.  It's possible she's having trouble with the other party, if you haven't heard anything back soon, I'd ask for your credits back(and maybe hold onto the book until you here something--I'd mail it because I have too many books--but you shouldn't be out 3 credits for the wrong book(or 4 if you don't get that one back).

 

 

Date Posted: 9/4/2007 10:38 AM ET
Member Since: 10/6/2005
Posts: 10,714
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That's why I wrap each book the minute I print the wrapper - even if I don't mark it mailed for a few days after. I don't like to have multiple mailing labels printed at the same time. It's too easy to mix them up.