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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Unleashing Excellence The Complete Guide to Ultimate Customer Service
Author: Dennis Snow, Teri Yanovitch
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new cu...  more »
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ISBN-13: 9780470503805
ISBN-10: 0470503807
Publication Date: 11/16/2009
Pages: 256
Edition: 2
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Publisher: Wiley
Book Type: Hardcover
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