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Topic: unpostable book

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Subject: unpostable book
Date Posted: 6/30/2008 7:18 PM ET
Member Since: 4/27/2006
Posts: 5,109
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Hi! I just received a book that was unpostable, it is 100% water damaged, just the inner book, not the cover or jacket. What do I do? I contacted the sender and explained the siit uation. Yes, I know this is covered in HELP, but in a way that confused me more.

I really want the credit back. Do they have to give it back? Do I have to mark it received? It was not wrapped in plastic, but there is no damge to the envelope.

Date Posted: 6/30/2008 7:24 PM ET
Member Since: 4/25/2007
Posts: 11,697
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You must mark it as received, just make sure to mark off the "received with a problem" box and indicate damage by the sender.  If you'd like your credit back, then you need to PM the sender and specifically request the return of your credit.  I usually make sure to let them know the specifics of the damage and how that specific thing is against the posting guidelines.

Unfortunately, they do not have to give you the credit back.  They should at least respond to your PM requesting the credit.  If they haven't after 7 days, make sure you contact R & team and let them know the sender is ignoring your PM.  You still won't get your credit back but at least it'll be on the other member's PBS record.  If they make a habit of sending out damaged books, then their account will be in jeopardy.

Date Posted: 6/30/2008 7:25 PM ET
Member Since: 4/30/2007
Posts: 2,728
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You do need to mark it received, and when you do, there is an option for marking it received, but with a problem.  Make sure to do this and to indicate what the problem is.  You can PM the member and politely explain that the book did not meet PBS posting guidelines- you might also want to copy/paste the relevant posting guidelines from the Help Center into your message.  You can request your credit back, but they are not required to give it to you.  Make sure to ask them for a response within a specific timeframe, 5 days, a week, whatever you want.  If you do not hear back from them in that time, and/or they do not refund your credit, you can go into your transaction archive and indicate that the problem was not resolved to your satisfaction.  This will not get you your credit back, but it will be a black mark on the other member's record, and if there are repeat offenses then they may be contacted by the site owners.

Sorry to hear this happened to you...seems to be happening more and more these days.  Good luck.

Date Posted: 6/30/2008 8:11 PM ET
Member Since: 7/31/2007
Posts: 2,695
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are you 100% sure that this is water damaged...is there a watermark, do the pages have that brittle feel? or could it perhaps just be wavy pages from humidity?

just seems a little strange that neither the cover or the jacket don't have some water damage if the rest of the book has damage...to me it sounds more like wavy pages due to cheap paper and humidity...

just my 2 cents

Date Posted: 7/1/2008 11:15 AM ET
Member Since: 9/13/2007
Posts: 2,520
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I can attest to the validity of having water damage only effect the inner pages. I received a cookbook that was hardcover and appeared fine until you opened it. The pages were not only wavy but some of them were stuck together and had to be ripped apart, as far as I know that is not caused by humidity. Once I saw what was inside I could tell that the cover had gotten wet as well, it just didn't react to the damage as badly as the outside.

Not to say that it couldn't be humidity in the OP's case, I just wanted to throw out there that I had a similar experience.

Date Posted: 7/1/2008 11:18 AM ET
Member Since: 11/11/2005
Posts: 5,238
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I must admit that I had the same thought as Christy when I read the OPs post.  How can a book be 100% water damaged on the inside with no water damage at all to the front or back cover?    But if it is a hardback, then I can better understand how it might have happened.

Date Posted: 7/1/2008 11:27 AM ET
Member Since: 3/20/2007
Posts: 142
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This could be a book that is obviously water damaged (dropped in a bathtub, swimming pool?) or it could be a book like one I received several months ago.  The book I received had wavy pages and looked like it had been exposed overly-long to really humid air (like it had been read in a sauna).  When I saw the book at a store, however, they were all the same way!  As Christy pointed out, I think that sometimes books are made with cheap binding and/or cheap paper.

Date Posted: 7/1/2008 4:06 PM ET
Member Since: 4/27/2006
Posts: 5,109
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It is an expensive hardcover, it looks like the inner book was dipped in bath water, perhaps? the insides of the covers are damaged as well. The jacket is not, but I do not read with the jacket on, so I assume it was off at the time.

Also, the book is now off my wishlist and I waited a long time to get it.  Must I start from scratch as a WL book?

Date Posted: 7/1/2008 5:34 PM ET
Member Since: 7/31/2007
Posts: 2,695
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If you marked it RWAP you can contact TPTB and ask to be put back in your original position on the WL...I am told they sometimes will do this.  Note...I said original position as the position you were in when you had the book posted to you may not have been #1.