i recieved a book over the weekend that had a page ripped out of it & major separation/holes between the spine and the pages. I marked it RWAP, sent the shipper a polite request for a credit...which she promptly gave me. However, I don't know whether or not to be amused by her response or not. I mean ....isn't part of agreeing to the terms of PBS being sure that your books are postable?? Aren't we all living busy lives??

Tammie, I am refunding you the credit for the book. I am sorry that you are disappointed in the condition that the book is in, however, I received that particular book from this site and did not see the problems. However, being the person that I am I will give you one credit and I don't want the book back. Sincerely, Specialist XXXXX

Tammie F. (scubagirl13) - Greenwich, CT to XXXXXX) - Cedar Lake, IN 8/3/2010 @ 10:47 AM ET Thank you for the credit..I appreciate it. If you read the book, it would have been impossible to miss the damage this book has.It is quite unpostable here but I will donate it to the book box at my local beach.    Tammie

 XXXXXX - Cedar Lake, IN to Tammie F. (scubagirl13) - Greenwich, CT 8/3/2010 @ 10:55 AM ET Tammy, You are welcome for the credit. If I would have read the book, then maybe I would have seen the damage, however, I lead a busy life and have more important things going on than inspecting books!

lol! More important things. Flipping through a book before putting it in the mail would just ruin her whole busy life I suppose.

IIt's just that some people simply CAN NOT take full responsibility for anything. There's always an extenuating circumstance. To busy, got it that way, didn't notice, P.O. did it, you did it, you're scamming me, my kids distracted me, aliens abducted me, blahblahblah...

ETA: I have received  a couple of books RWAP. Once the credit was returned to me, I felt it best to not contact them again. Now I see my instincts are right on track

Meow!

If her life is so busy and important, then how does she have the time for a PBS membership??

LOL...I am surprised she even had time to mail it.

Thanks for the chuckle, Tammie. I really can't believe this member!

What's going on with our society that people are not willing to say 'my mistake, sorry' and just leave it at that? Why is there this need for self-justication and blame? Hard as it is to believe, people make mistakes and most of the time there is no malice on it. It's just that, a mistake. There's nothing wrong with saying I'm sorry, I didn't mean it. People won't think you're the devil, Osama Bin Laden, etc. just because you didn't inspect the condition of a book you sent!

Ok, rant over.

Well, I might have just responded to her resolution of the issue with  "Thank you for the credit..I appreciate it." and left it at that.

I think the messages were polite on both sides ... but I kinda get how she might have seen your further commentary on her behavior as an unneeded criticism, especially since it was offered after she returned the credit. Not saying that is what you intended, but I can see how she got there.

Better things to do than read???? Sacrilegious

When I have had a RWAP, once the credit is returned the only PM I send, and the only one that is appropriate IMO,  is  "Credit received.  Thank you". 

Yes Sara...I can see where she might have been insulted by my "if you read the book" comment.  But the way I meant it was perhaps she hadn't read the book and truly didn't know.  I and I am sure others sometimes scoop up books at a bookbox or a thrift store etc., with no intentions of readng them cause they are not something that interest you........however, they are excellent chances to gather some needed credits by offering them here to others.

            Thats what I think happened...she swapped the book without reading it believing it was postable and not truly giving a check as to its inner condition. Even a quick peek would have appalled the oldest & weakest of eyes!!!!  LOL

Either way she was more than polite and promptly returned my credit and I have no grumbles at all. Hopefully someone will enjoy the book out of the bookbox at the beach.

You are lucky I have 3 that were bad and I never got a credit back, what I got was called a lier (I did the damage myself) thats my problem now and one didnt answer.