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Topic: Unpostable included in deals. What should I do?

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Subject: Unpostable included in deals. What should I do?
Date Posted: 12/31/2007 3:10 PM ET
Member Since: 2/2/2007
Posts: 4,588
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Ok this has happened at least 4 times over the last couple of months.

I respond to a deal in the book bazaar, 3 for 1 or whatever, order 1 book and request the other 2 off member's shelf. The books arrive and 1 of them is cleaved or water damaged or something to make it unpostable.

Now I'm getting 3 books for 1 credit so I'm afraid to say anything because I don't want people to stop trading with me. But at the same time if I had order just that 1 book off their shelf it would have came to me and I would have had to mark it unpostable.

The latest was a 4 for 1 deal and one of the books (not the ordered one but it was still a book off them member's shelf) had coffee ring on the cover, highlights throughout and water damage to the last 1/4 of the book. The other 3 books were in excellent shape so I felt compelled to mark the whole thing ok. But I don't know. . .

Date Posted: 12/31/2007 3:18 PM ET
Member Since: 4/20/2006
Posts: 5,631
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I had this happen once.  I know how you feel.  It might help to keep track of the members you are ordering from, just to see if the same members are doing this.

In the meantime, I can only tell you what I did.  I didn't mark the book RWP, because the one I actually ordered was fine, it was the freebie that was damaged.  I did let the sender know that while I was grateful for the freebie, that it was unpostable and why, and that she may want to check over her books, just in case.

Had the one I actually ordered through the system been damaged, I would have marked it RWP.  I know it's kind of splitting hairs, because they were both listed on her bookshelf, but that's just what I decided to do at that time.

It's a tough call really.  It would be a lot simpler if people would just be honest and say, "I have these unpostable books to offer as freebies with an order". 

Date Posted: 12/31/2007 3:36 PM ET
Member Since: 8/26/2006
Posts: 9,308
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I didn't mark the book RWP, because the one I actually ordered was fine, it was the freebie that was damaged.  I did let the sender know that while I was grateful for the freebie, that it was unpostable and why, and that she may want to check over her books, just in case.

I like the way you handled it, Amanda.  Very gracious.  And you are so right, Char, that the book should never have been posted to a bookshelf.  If the person is offering deals in the book bazaar, then they must be aware of the option of offering unpostable books as freebies. 

Date Posted: 12/31/2007 7:36 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I had that issue happen once and I did what Amanda did. I didn't feel right asking for a credit back when I got 4 books for 1 credit.  And hey they can't buddy me a quarter of a credit.  But I did point out that one of the books that was on her shelf was badly stained.  Hopefully they removed any other books that were bad. If not then they'll have complaints. 

Date Posted: 12/31/2007 7:59 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I'm glad you asked this Char, because I've had the same thing happened.  I have gotten some ordered and freebies in deals that have noticeable water damage and one that even had some pages falling out.  I did not PM the senders because I wasn't sure if I should, though they were books that were listed on their shelves and NOT listed as unpostable freebies.   Also, as they were older books, I felt uncomfortable complaining about the condition.  Had they been newer, I would have contacted the sellers.

Date Posted: 12/31/2007 10:38 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I agree with PM'ing them and doing just an FYI that the book really wan't postable and had you ordered just that one that you would have asked for your credit back (but in a more tactful way then what I just typed!)

L. G. (L)
Date Posted: 12/31/2007 11:00 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Maybe we should ask Bernie to post a reminder in the BB about being sure books offered are described accurately.  If a book is offered off a shelf, it needs to meet posting guidelines.

 

Date Posted: 1/1/2008 12:21 AM ET
Member Since: 5/29/2007
Posts: 13,347
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I've had that happen many times.  Since I'm getting a deal, I feel like a heel complaining.  But..........all books were on the poster's shelf, so they all should be postable.  I hate being put in a postion like that.  So far, since I was getting a deal, I mark them recevied, then PM the sender a friendly reminder that all books on a shelf must meet postable guidelines. 

Date Posted: 1/1/2008 12:28 AM ET
Member Since: 11/14/2005
Posts: 6,421
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It really does suck to think you are getting a special, and then discover they just used it as a ploy to get rid of crap books. I don't understand people that have crap books listed on their shelves and think it is alright. And then to top it off, with a special, you don't have any place to fall back on, because the book you ordered is fine, and you still got more than 1 book for 1 credit :(

The biggest problem I have with it, is that because of the special, I'm often ordering books I might have passed to wait for something I want to spend my credit on more, but, since it is a good price, I will go ahead and get them.

I personally am tempted to post these deals gone awry in their deal topic, but then there's that "no bashing" members thing. But, how are others to know that this person has posted bad books if we can't post there???Stuck if you don't and hanged if you do. Ah well, guess life goes on.

Date Posted: 1/1/2008 12:36 AM ET
Member Since: 2/2/2007
Posts: 4,588
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Thanks for all the posts.

I see that I'm not alone here and we all seem to feel the same.

Well I marked the member on my buddy list so I can watch in the future. I wish I had been doing this all along but I'll start now. Still got 3 nice books out of that deal. And plan to pm the problem with the free book.

It's a shame that some member will probably order a piece of crap book from her and have to mark it RWP and deal with that mess.

Date Posted: 1/1/2008 1:45 PM ET
Member Since: 8/16/2007
Posts: 15,177
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I would also recommend putting a comment in the site feedback area when you mark the book(s) received. It show the trend of sending bad books, even if the book ordered is not marked RWP. If it doesn't meet site rules, it shouldn't be on their shelf to order, deal or no deal.

Date Posted: 1/1/2008 2:46 PM ET
Member Since: 5/18/2007
Posts: 13,174
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I've had that problem a couple of  times and like others chose not to ask for my credit back because the problem wasn't with the one I ordered. I did the FYI thing and let it go at that. By and large though, most of the deals I get are postable books.

Date Posted: 1/1/2008 3:40 PM ET
Member Since: 2/17/2006
Posts: 468
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Another me too over here. That's a mighty slick way to get rid of an unpostable. I got several books by Janet Evanovich in the Stephanie Plum series and one of the "freebies" was water damaged. Of course like all of you, you feel like you can't complain because it wasn't the one you spent the credit for. Hmm.....pretty sneaky IMHO.