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Topic: I could use some help on this one.

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Subject: I could use some help on this one.
Date Posted: 11/8/2008 7:21 AM ET
Member Since: 4/5/2008
Posts: 76
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I had a "book" arrive yesterday except it was just a package...no book! How would this be catagorized? I'm fairly new here and have not had this problem before. Any help would be appreciated. Thank you.

 

Mike

Date Posted: 11/8/2008 7:29 AM ET
Member Since: 10/23/2005
Posts: 7,718
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Mike,

Here in the info about how to handle this situation from the Help Center Doc "I received an empty wrapper--no book inside!"

If this is a book you requested, you should not mark the book received, since you did not get the book.  You should contact the sender to let him or her know what happened.  

  • The sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx  and input the information online there. This will help USPS try to recover the book.

    • The form is titled "mail Theft"; this does not mean that you can use it only if you think the book was stolen.  "Received without contents" is an option on the page.
    • The choice to make under "Class" on the form if Media Mail was used is "Parcel Post".
  • If you think that the Wrapping method may have contributed to the loss of the book, please do give (gentle) feedback to the sender; you can refer to All Help documents about bookwrapping if you like. 

  • If you have marked the book received by mistake (or if the system marked the book received for you while you were absent from PBS), you can also discuss this with the sender, who got credit when that happened. See How do I contact another member? for instructions on how to contact a sender from the transaction in your Transaction Archive.

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within. 

If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

Date Posted: 11/8/2008 7:32 AM ET
Member Since: 4/5/2008
Posts: 76
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OK, thanks so much. I had looked but didn't find a document. I appreciate your effort.

Date Posted: 11/8/2008 7:48 AM ET
Member Since: 10/23/2005
Posts: 7,718
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Mike,

Down at the bottom of the Help Docs, choose Ask the Librarian. There is a whole list of answers to questions about swaps, divided into categories such as:

I am trying to send a book;

I received a book, but there is a problem;

I am trying to remove a book from my account.

It is one of the first places I go when I have a question. Some members use the yellow Need Help link at the top of each page. By clicking on that, there will also be a list of pertinent info about the page you are on, but I usually forget it is there and end up searching in the Help Docs by opening a new browser window.

Or asking here will usually get good results too!

Cheryl