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I had a "book" arrive yesterday except it was just a package...no book! How would this be catagorized? I'm fairly new here and have not had this problem before. Any help would be appreciated. Thank you.
Here in the info about how to handle this situation from the Help Center Doc "I received an empty wrapper--no book inside!"
If this is a book you requested, you should not mark the book received, since you did not get the book. You should contact the sender to let him or her know what happened.
If you have not marked the book received yet, do not do so. You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.
If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it lost in the Mail and you will get your credit back. If the book does arrive after that, you should mark it received from your Transaction Archive.
Down at the bottom of the Help Docs, choose Ask the Librarian. There is a whole list of answers to questions about swaps, divided into categories such as:
I am trying to send a book;
I received a book, but there is a problem;
I am trying to remove a book from my account.
It is one of the first places I go when I have a question. Some members use the yellow Need Help link at the top of each page. By clicking on that, there will also be a list of pertinent info about the page you are on, but I usually forget it is there and end up searching in the Help Docs by opening a new browser window.
Or asking here will usually get good results too!