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Topic: Is it useful to complain about damage?

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Judith L. (JML) - ,
Subject: Is it useful to complain about damage?
Date Posted: 9/18/2009 9:25 AM ET
Member Since: 10/28/2005
Posts: 189
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Yesterday I received a book that the post office stabbed through the middle.  I have seen books with corners chewed, but this is my first with a puncture through the middle.  Has anyone felt that compaining to the p. o. about damaged books does any good?  I know I won't get anything for it, but I was wondering if they had gotten a postive response from the postmaster, something to the effect that they will look into it and try to fix the problem machine?

Date Posted: 9/18/2009 1:00 PM ET
Member Since: 2/5/2007
Posts: 30,800
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No, not unless you have insurance on it.     I took in a soaking wet package that was dropped in my drive way while it was raining.  They said - no guarantee unless it was insured.   I was just outta luck.

BTW - this book was well wrapped with plastic and still got soaked, it was raining that hard.  He dropped it over the fence anyway.

Date Posted: 9/19/2009 4:37 PM ET
Member Since: 5/14/2009
Posts: 6,852
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not when comes from the PO damaged no, what can they do?   How are they suppose to know where it was damaged...it isn't on a direct route - has many stops along the way.  Now if it were damaged by the delivery person because they tossed it on my driveway in a puddle - then yes I would complain.  There isn't any reason when there is mailbox.  If the mailbox is filled or the package is too large for the box the instructions are to leave it on my front steps in a protective bag.  There is also a overhang and the area is protected unless there is a hurricane.  Those instructions were asked by my PO and are on file.  The other option was to have it left at the PO for pickup.