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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
Using Information to Develop a Culture of Customer Centricity Customer Centricity Analytics and Information Utilization
Author: David Loshin, Abie Reifer
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge ...  more »
ISBN-13: 9780124105430
ISBN-10: 0124105432
Publication Date: 12/13/2013
Pages: 108
Edition: 1
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Publisher: Morgan Kaufmann
Book Type: Paperback
Members Wishing: 0
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