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but, three books have been marked delivered and not marked received. I realize there are several reasons why not - they have less than a week to go before PBS will be involved. I've checked out the Help Docs but unless I just didn't read them tight I don't see my questions addressed. This is somewhat silly - or maybe my mind is on a vacation. I do have my credits. If the books do legimately go lost do I keep my credits? ETA Spell check where are you! Last Edited on: 8/7/09 5:49 PM ET - Total times edited: 1 |
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This is from the HC: If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:
Hope this helps : ) ed b/c cut & paste from the HC never formats for me : ( ed again b/c - yes, you do keep your credits, even if they go lost. That's the Credit Assurance part of using PBS DC. Last Edited on: 8/7/09 5:53 PM ET - Total times edited: 2 |
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If they are a few days from going lost, then PBS will normally send them an email about it. BUT the help doc does say to email them if after a few days has passed and they haven't marked them recieved. |
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xengab, that's what I was thinking of doing. Contacting the people and asking if they did get the books and if they haven't I would contact USPS to search for them. Meghan, thanks for the infor about keeping the credits. Where did you find that or do you just "know"? I'm still feeling dumb about that. I thought that was the case - that you kept the credit but just wanted to have the right inforjation in my head. |
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Geri- The part I cut & pasted is from the Help Center section about lost books. Just go the the Help Center, click on Browse Help Docs and look on the right side, in the Quick Help box. About 9 lines up from the bottom is a link that says "A Book I sent is lost in the mail!" Click that and it will take you to the section I posted. You can also find info on Credit Assurance by again going to the Help Center and type "PBS Delivery Confirmation" in the Search field. It will bring up a link that says "How does PBS Delivery Confirmation Work?" Click on that. It's in there too. Just make sure you hover over the "Credit Assurance" part in bold blue to get all the details. Hope this helps : ) BTW - Here is a copy of one of the PMs I sent in this situation:
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