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Topic: usps refusing to deliver any mail

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Subject: usps refusing to deliver any mail
Date Posted: 12/11/2010 2:09 PM ET
Member Since: 11/8/2009
Posts: 300
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So I have a new mail carrier.  I found this out because she came to my door yesterday after I had gotten home from work to tell me that i was recieving too many large packages and would no longer be recieving mail.  She then held up two letters and told me that I would be able to pick them and my other mail up at the post office.  Now I dont order anything but books and have had 3 show up on the same day and had plenty of room in my mailbox for them and other mail.  I dont live way out in the middle of nowhere and my mailbox is right on the street, they dont do our area on foot the just pull up in there truck and everything goes right in the box.  I plan on making a complaint when i go pick up my mail.  Rude service and now no service, I really hate the post office.

Date Posted: 12/11/2010 3:57 PM ET
Member Since: 1/21/2009
Posts: 11,678
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She cannot arbitrarily do this.  Go see the manager/postmaster in person.  If you do not have a dog that is a problem or your house is not over a quarter of a mile from the road, you should be getting your mail.  That is provided your mailbox is legal.  You could also go onto the usps.com website and file a complaint.  The manager/postmaster has two days to respond to their higher-ups on what action was taken to resolve the problem.  I would do both, see them in person and file a complaint.  This new carrier may feel overwhelmed but that is her job.  If she does not want to do it, then she should quit.  We are both former USPS employees, hubby and I.  Please update your post and let us know what the outcome was. 

Please remember this is a very, very busy time of year for the USPS so try to be a little patient/understanding.  I have found that in 98-99% of the time, I get my mail just fine, on time and not damaged.  Machines have replaced many humans and there is a lot of pressure on the workers to do more faster; we have both experienced that.  Some workers just cannot take the harassment/pressure.  Good Luck!

Date Posted: 12/11/2010 10:04 PM ET
Member Since: 4/25/2007
Posts: 11,439
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This time of year, we receive LOTS of large packages.  Mom does a lot of mail order stuff for Christmas.  Never had a complaint from my mail carrier, even when he as to get out of his truck to walk up our driveway to put several large packages on the porch. 

Scott (scalta) - ,
Date Posted: 12/11/2010 10:43 PM ET
Member Since: 2/20/2010
Posts: 723
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Last Edited on: 7/15/11 3:54 AM ET - Total times edited: 1
Date Posted: 12/12/2010 2:15 AM ET
Member Since: 12/28/2006
Posts: 14,167
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I also do not believe your carrier has the authority to make this decision, talk to the local Post Master directly.  If your box cannot hold the packages, your carrier may leave one of those salmon colored pick-up slips and you will have to pick up the oversized items yourself. She definately cannot hold your regular size mail hostage to her bad attitude.  I suspect this carrier is out of line, and a complaint in the right direction will fix the problem.

We have heard that rural carriers are not required to pick-up packages, but rarely hear of that rule being involked.

ETA - love our carrier.  She's deathly afraid of my dog, but honks so I can meet her in the yard if something doesn't fit in our box.



Last Edited on: 12/12/10 2:16 AM ET - Total times edited: 1
Date Posted: 12/12/2010 11:08 AM ET
Member Since: 7/30/2007
Posts: 4,275
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She definately cannot hold your regular size mail hostage

 

Actually, she can...in certain situations, although this does not sound like one of them. If you do not get the mail out of your box and it fills up so that the carrier cant put more mail in, they can pull all the mail out of the box and put you on "security hold" you then have 10 days to come to the PO and pick up your mail or the PO conciders you Moved, left no address.

Date Posted: 12/12/2010 3:05 PM ET
Member Since: 12/28/2006
Posts: 14,167
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True Brandy, IIRC they can also refuse delivery if your mailbox does not meet minimum standards.  So there are conditions, but like you said this doesn't sound like an official one . . . just a lazy, grumpy one.

Date Posted: 12/13/2010 11:14 PM ET
Member Since: 11/8/2009
Posts: 300
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Ok so I went to the post office today to pick up my mail and it turns out I had recieved 5 books on that day 3 of them hardback.  Now they may or may not have fit in my mailbox and im willing to say that they wouldent but still why would they not then deliver my normal mail and leave a pickup slip.  If she was just too lazy to deliver my mail why did she then get out of her rig and walk up to my house to let me know she wouldent deliver it.  None of this makes sense.  Well I filed a complaint and we will see what happens.

Date Posted: 12/14/2010 3:16 AM ET
Member Since: 12/28/2006
Posts: 14,167
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"...Well I filed a complaint and we will see what happens..."   good for you.  You are right, the correct procedure would have been to place your mail in your box, except for the excess items that did not fit.  Those would be 'pick-up' slipped. 

This happens to me every once in a while, and that's exactly how my carrier handles it.  Actually, my current carrier is a sweetie and will come into my yard and honk.  If I'm home she just gives me the mail, otherwise I get a salmon slip for anything that doesn't fit - but everything else is in the box.



Last Edited on: 12/14/10 3:17 AM ET - Total times edited: 2
Date Posted: 12/14/2010 10:47 AM ET
Member Since: 2/9/2010
Posts: 154
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Just the opposite for me, my carrier fills the box, then walks to the door with the balance. I find books on the porch and bills in the box. Guess which one I wish I could eliminate.

Date Posted: 12/14/2010 1:33 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I might be able to request oversize boxes be left on my porch (it's a safe neighborhood), but the mail carrier is scared of my dog and won't get out of her little truck.  UPS, FedEx, & Schwan realize she's just a big, noisy announcer dog.  But she's really afraid, so there's no point in making an issue of it and luckily we live near the PO so it's no problem picking up packages.

Date Posted: 12/14/2010 10:44 PM ET
Member Since: 12/23/2005
Posts: 3,001
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My carrier is the best.  And I tip her well every December.

Date Posted: 12/15/2010 6:18 PM ET
Member Since: 8/27/2005
Posts: 4,123
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As someone who was laid off from my job 2 years ago and still am not back to working full-time, this especially rankles.  Does she not realize that the fact that you get packages is why she has a job?

Diane

 

Date Posted: 12/15/2010 9:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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 Does she not realize that the fact that you get packages is why she has a job?

That's what I was going to say!  The PO is having major financial issues and this woman is complaining that you get too much mail!

Date Posted: 12/19/2010 3:33 PM ET
Member Since: 9/11/2005
Posts: 905
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My wife apologized to my carrier about all of the mail, especially books that I get.  (I also gave him a card and a healthy tip for Christmas.) He said not to apologize because all of the mail was "job security," so the more the better, I guess. 

I would also go to the USPS website and report this stuff to the complaint department, and the local PO and the supervisor are required to respond to this, I guess in 10 days as was said earlier in this thread.  Your carrier has not the power to hold up your mail (especially first class!!) for arbitrary reasons!!

Date Posted: 12/19/2010 7:23 PM ET
Member Since: 3/15/2006
Posts: 78
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I am a letter carrier and I find this rude and weird.  Your carrier sounds like a rural carrier.  I am a city carrier.  I like delivering parcels... for the most part!