Search -
Value Stream Management for the Lean Office
Value Stream Management for the Lean Office Author:Don Tapping, Tom Shuker VALUE STREAM MANAGEMENT FOR THE LEAN OFFICE: 8 Steps to Planning Mapping, and Sustaining Lean Improvements in Administrative Areas Don Tapping and Tom Shuker Administrative functions represent up to 80 percent of the cost of doing business. Eliminating costly waste from administrative and office functions is a great way to increase your profit... more » margin and a vital part of creating a total lean enterprise. Tapping and Shuker take their Value Stream Management Storyboard and apply its 8-step process in the context of case studies in order processing, customer service, and other administrative office applications of lean. This text will provide you with a complete system for lean implementation in the office. Highlights include: · Comprehensive case studies that highlight the applications of lean in an office environment
· A thorough overview of basic lean concepts
· Methods for identifying the administrative activities that need improvement
· The 8-step process for removing waste and reorganizing workflow for cost effective, efficient workflow
· Guidelines and checklists to help direct and maintain lean improvements« less