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Topic: Vent: Lost book

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Subject: Vent: Lost book
Date Posted: 3/6/2011 4:39 PM ET
Member Since: 1/20/2008
Posts: 185
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In the past few months I have recieved "lost book" notices from PBS. Some books mailed the same day, arrived fine. Some were lost. I contacted my post office but because I did not do a DC they basically told me I am out of luck.

Last week, two books showed up at my house (lost ones) and in a new envelope saying inspected/opened by Post Master. These books were not supposed to go to me but the recipient. Now I am out postage and it looks horrible on my PBS account (like I don't send). And people were dissapointed.

I brought the packages back to the PO and they are saying "what do you want me to do?"

I am now sending all books with DC but geez! Plus I have to take 2 buses to get to the post office! Thanks for listening to the vent :(

Date Posted: 3/6/2011 5:58 PM ET
Member Since: 1/2/2011
Posts: 212
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If the packages were just opened for inspection, and they only contained media, they should have sent them on to the recipient.

You could visit www.usps.com/customerservice or call 1-800-ASK-USPS to get advice.

Date Posted: 3/6/2011 8:41 PM ET
Member Since: 1/20/2008
Posts: 185
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Yeah. I know and I have. Thanks though. Thats why I wanted to vent, just frustrated.

Date Posted: 3/6/2011 9:04 PM ET
Member Since: 2/26/2006
Posts: 34,965
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If you bought postage from PBS, you wouldn't need to take buses to the post office.  You could either make arrangements for your mail carrier to pick them up or  drop them in any blue box.  Plus, you would receive your "instant" credit when the books were marked mailed and wold never have to lose a credit again for lost packages.

Date Posted: 3/6/2011 9:13 PM ET
Member Since: 1/20/2008
Posts: 185
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Yeah. I know. My mom gave me a sheet of stamps (4.25 ea)  for Christmas so I was using those. I went back to the PBS shipping with DC instant print.

Still doesn't make sense to me because I did not send media mail so why open them. then if they needed to then why send to me and not to whom it was addressed? Who knows!

Date Posted: 3/6/2011 9:18 PM ET
Member Since: 5/25/2009
Posts: 599
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What are you using for packaging? If they were sent first class they should not have been opened. Is it possible that the packaging was damaged enroute?

Date Posted: 3/6/2011 9:42 PM ET
Member Since: 7/30/2007
Posts: 4,275
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I sounds to me that there was inadequate packaging, and the envelope the says opened/inspected was a "body bag" a preprinted plastic bag that the PO puts damaged packages in.
Date Posted: 3/6/2011 9:43 PM ET
Member Since: 1/20/2008
Posts: 185
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I used a new  jiffy bubble mailer. I asked the mail clerk about it thinking that maybe they had a code on it that only they knew as to why it was opened. They have no clue either.

 

Date Posted: 3/7/2011 6:54 AM ET
Member Since: 7/30/2007
Posts: 4,275
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If the book moved around in the bubble mailer at all, it wasn't adequate packaging. The book WILL burst out of a bubble mailer from the sorting process. Bubble mailers should be folded down tight around the books and reinforced with tape. If it was in a whole new envelope, your packaging was not adequate and fell apart during shipping. The post office repackaged it and the only readable address left on your package was your address, so they sent it back to you.
Date Posted: 3/7/2011 12:42 PM ET
Member Since: 8/16/2007
Posts: 15,194
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If they do not know why it was sent back, they should be resending without charging postage again. If it was not media mail, it would have been illegal for them to inspect it. Was there nothing left of your original packaging? There is a a package that says they damaged it so if it was damaged, someone grabbed the wrong bag to put it in. Next time one comes back, take it in and make them resend it.