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Topic: WWYD about unmet (minor) requestor condition?

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Subject: WWYD about unmet (minor) requestor condition?
Date Posted: 4/8/2009 9:53 PM ET
Member Since: 1/11/2006
Posts: 47
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I have an RC that books come to me waterproofed. Our crazy plow drivers count points for each mailbox they can knock down, and with the rainy season on us, our mail is very frequently wet.  Since I added the condition, everyone has been great about it, and it's saved at least one book from a soggy demise! 

Yesterday, though, I got a book that was not waterproofed and was basically thrown into a manila envelope twice its size without taping the excess down.  Needless to say, the loose envelope was ripped open when I got it and the book was exposed.

I did get lucky - despite the fact we were dumped on with a wet, sticky snow the last two days, the book was dry and intact.  But should I still mark it as RWAP since the RC was unmet?  The user doesn't have a profile, and I'd like to think this is simply a case of not reading the TOS rather than purposely deciding not to do it, but...

:)

I do plan on sending her an email just letting her know, but I have to figure out how to word it.  Any suggestions?

Now, if I could just figure out how to bill the county for our broken mailbox...

Date Posted: 4/8/2009 10:00 PM ET
Member Since: 1/18/2009
Posts: 70
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I wouldn't RWAP, but would definitely send a PM to the sender.

Read my "Vent on Wrapping" post.

Date Posted: 4/8/2009 10:03 PM ET
Member Since: 1/11/2006
Posts: 47
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Yeah, I saw that!  It's amazing what people think will go through the mail, but sometimes it amazes me more what the PO can do to a well-wrapped package!

Date Posted: 4/8/2009 10:33 PM ET
Member Since: 7/31/2007
Posts: 2,690
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The book is not RWAP....you are saying that the book arrived intact and you implied it met PBS standards.  You should mark it received and make a note about the unmet RC and there is a spot to sent comments to the sender.

 

I would say something along the lines of..."dear sender, thanks for the book.  Thankfully it arrived without problems since you chose not to follow my requestor conditions.  You see, during this time of the year our mail more often than not gets wet due to rain and snow so, that is the reason I had an RC for waterproofing.  BTW, I thought you'd also want to know that your method of wrapping books doesn't hold up to USPS handling.  The packaging was ripped open and the book was exposed.  If you'd like some suggestions PM me and I'd be glad to help."

Date Posted: 4/8/2009 10:54 PM ET
Member Since: 1/17/2009
Posts: 9,727
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Just keep in mind, the sender can not see the RCs anymore after she accepts the request. After you accept a request, you can't see the RCs until the book gets received (or lost) and goes into the Transaction Archive (at leat, I haven't been able to find a way to see them). So, if she accepted the order and then mailed up to 5 days later, she might not have been able to tell what book she was sending out had the "waterproof" RC.

There have been a few times that I have wished that I could see the RCs again just before I mail the book. Because, in every week since I have joined I have typically mailed 10 or more books out, so there is no way I could possible remember which RC goes to which book when I am mailing them. I always wrap in plastic so I feel comfortable accepting a "wrapping" RC even though I know I won't be able to tell again which book had that RC while I am actually wrapping it up.

I have seen in different threads  before that PBS members have requested the ability to see the RCs again as they are mailing ... for people who use "wrapping" RCs, this would be a great reason to also requst this from PBS.

 

 

Date Posted: 4/8/2009 11:15 PM ET
Member Since: 9/13/2007
Posts: 2,520
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You are lucky you got the book, I got an empty envelope last week that was supposed to have four books in it. No word from the sender yet either... It had the same issue though, big paper bubble mailer, no tape. Ripped right open along the side where you fold the tab over and "seal" it.
Date Posted: 4/8/2009 11:32 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I never ding a sender for not following an RC if the end result is what I needed. I also have a protection wrapper on during winter and had a few miss it , but if my book arrives fine so what if they didn't follow the RCs, I got what I needed.

I do point out bad wrapping though. I'd say something like. "Thanks for the book, I can't wait to read it! I am so glad it arrived safely because being loose in a large envelope allowed it to break right through the package, becoming completely exposed to the elements (this is one reason I have an RC that asks for plastic protection). The postal service is extremely hard on media mail and in the future you may want to tape the wrapping down securely around the book with tape on all edges and corners to keep the book from getting through and going missing. A layer of weather-proof wrapping underneath would protect the book in the event that the USPS does manage to damage the package."

That way I let them know that their wrapping was inadequate, but not sound accusing.

 

Date Posted: 4/9/2009 4:05 PM ET
Member Since: 12/28/2006
Posts: 14,171
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I thought PBS had changed their mailing recommendations to include a plastic underwrap and two sheets of copy paper? 

In this case Candice, there is no RWAP.  BUT in the comment section of the log-in page I would definately note the condition of the wrapper and lack of plastic underwrap.  If there are several RWAP for the sender, comments such as yours may prove useful to PBS determining to repremand the member for inadequate wrapping? 

I frequently use the comments box to note (good or bad) such as: "wrapped per PBS guidelines and arrived in excellent condition", or "oversized manilla envelope without plastic underwrap - envelope damaged and torn by USPS but book in ok condition".  Any comment that can assist PBS if there is ever a need to investigate a member.



Last Edited on: 4/9/09 4:13 PM ET - Total times edited: 2
Date Posted: 4/9/2009 4:06 PM ET
Member Since: 2/24/2009
Posts: 1,564
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PBS wrapping instructions do mention wrapping in plastic.

Date Posted: 4/9/2009 5:47 PM ET
Member Since: 1/8/2007
Posts: 8,139
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My RC requests wrapping in plastic. I live in a place that's mostly dry, but when it rains it really pours, thus the RC.

If the book is not wrapped in plastic and arrives in postable condition, I don't RWAP or request my credit back. If it arrives water-damaged because of no plastic, I'll RWAP and request my credit back. 

I figure if the sender wants to gamble, then they gamble. It's just like any other RC in that aspect.