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Topic: They didn't want book, now what do I do?

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Subject: They didn't want book, now what do I do?
Date Posted: 5/8/2008 4:45 PM ET
Member Since: 1/21/2008
Posts: 364
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I got a request that had conditions, and the requestor said to PM them with the condition. I did and they do not want the book. I had to mark I could mail it later to get their name.. so do I cancel from my side? I want to be sure I'm doing this right.. I've never had this happen before..

Date Posted: 5/8/2008 4:57 PM ET
Member Since: 8/26/2006
Posts: 9,309
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If it is a wishlisted book, you should cancel so they don't lose their place in the wish list line.  If it is not a wishlisted book, they should cancel so you don't lose your place in the FIFO (first in/first out) line.

Does that make sense?

Date Posted: 5/8/2008 5:00 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Patty is exactly right! :)

Date Posted: 5/8/2008 5:09 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Carol--

Technically, unless this is a cookbook or textbook, the member should use Requestor Conditions for their needs, since, per the Help Center:

"If there are no Requestor Conditions on a request, and your book meets PBS guidelines for good condition, you can send the book." (except for the special cases with cookbooks and textbooks)

So, in theory, you could send the book, if it meets PBS standards and the requestor has no RCs in place, though I understand this wouldn't be a popular decision.  If they're a new member, they might be used to other book trading sites where I understand condition can significantly vary, and you might politely suggest the use of RCs.  Your confusion is understandable, but the problem isn't with you -- condition negotiations via PMs isn't how PBS is generally supposed to work.

Cheers,

Catt

Date Posted: 5/8/2008 5:12 PM ET
Member Since: 1/21/2008
Posts: 364
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It wasn't a WL book and the member said I should do nothing but that didn't sound right. I don't know if she will cancel or not...I may have to if it won't mess me up. I think it's the only one listed so I don't have to worry about that..

 

Oh I meant to clearify that the requestor had conditions, not me. They wanted me to PM them with the condition of the book before I mailed it.



Last Edited on: 5/8/08 5:17 PM ET - Total times edited: 2
Date Posted: 5/8/2008 5:22 PM ET
Member Since: 1/19/2008
Posts: 14,735
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if it's not a WL book, then it probably doesn't matter whether they cancel the order or you do.  really, since they're the one turning down the book, they should probably be the one to cancel it.  if you do nothing at all, and neither do they, then the transaction will time out.

as a side note, you should tell them that saying 'PM me' in their RCs isn't really a good idea, or they should include their username in the RCs as there is no PM button on the RC screen.  if i received an RC that said to PM me to see if i'll accept, i'd turn it down if i couldn't PM them without accepting the RCs first.

Date Posted: 5/8/2008 6:41 PM ET
Member Since: 1/21/2008
Posts: 364
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Thanks for all the help. I really appreciate it. I think that's a good idea Gremlin. Think I'll add that.

Date Posted: 5/8/2008 6:51 PM ET
Member Since: 8/16/2007
Posts: 15,183
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If this transaction times out, the book will be removed from your shelf. If there are not other copies then it won't matter much, but if there were she should be cancelling the book. If you are going to just let it time out, you might as well cancel the order to speed things up. After it times out, or you cancel, you will need to repost the book and it may get ordered by this person again. Then you can turn down the RCs and maintain your place in line.

Date Posted: 5/8/2008 7:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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This is exactly why I DON'T pm people who ask for a book description and a pm in their RC's.  I just decline. She has to decline the book to keep your place in the FIFO line.  If it times out or you cancel, you go back to the end of the line.  Not a big deal if there aren't many in the system.  A big deal if you've had the book on your shelf for a while and there's 50+ copies posted. 

But like the others said, if it's WL-you can cancel and when you repost the book it'll offer it to her-decline it for conditions and then it'll offer the book to someone else.  The book is postable right?  She doesn't want it because of a personal RC not related to PBS' postable guidelines?

Date Posted: 5/9/2008 12:55 AM ET
Member Since: 1/19/2008
Posts: 14,735
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oh yes.  i spaced on the thing Melanie pointed out - the person who ordered should cancel so you don't lose your FIFO place and your book will hopefully be ordered again soon.  i knew i thought the other person should cancel, but i didn't remember why.

Date Posted: 5/9/2008 4:11 AM ET
Member Since: 8/26/2006
Posts: 9,309
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Carol, I would suggest that you send a PM asking if she would please cancel the transaction from her end, so that you don't lose your place in the FIFO line.

Date Posted: 5/9/2008 6:30 AM ET
Member Since: 10/20/2007
Posts: 1,680
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I have come across a request with condtions that say "Please PM me".   I just responded that "does not meet conditions" because you can't PM the requester without accepting the order.   That person should NOT have PM me in her conditions. 

Date Posted: 5/9/2008 3:24 PM ET
Member Since: 1/21/2008
Posts: 364
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Thanks everyone for all the help. Since mine was the only one in the system, I cancelled it myself then relisted it. I really appreciate all you guys!

Date Posted: 5/9/2008 3:42 PM ET
Member Since: 10/5/2005
Posts: 453
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if her requerst comes up again (you should be able to tell from the RC's), then cancel it as not meeting her conditions. That way she won't be offered your book anymore.