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Topic: i wanted hard cover!!

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Subject: i wanted hard cover!!
Date Posted: 3/25/2010 10:09 PM ET
Member Since: 4/7/2007
Posts: 14
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in my RC, i've indicated that if i have specifically ordered hard cover from you i don't want an ex library book and that i don't need the dust jacked if you no longer have it.

i just recieved two books from the same person that are paperback!!  GRRR!!  i'm collecting hardcovers of my favorites or thing i want to keep for my kids later.  i wish listed all the hard cover versions of the books i wanted and passed over the ones i did not.  i'm perturbed at this, but my biggest beef is that one of the books is damaged.  it looks like it's either been ripped or chewed on the top corner.  i was so aggrivated about the paperback part that i didn't notice the damage until after i had received the books as not meeting my conditions.

if i've specifically wish listed a hard cover AND put in my RCs that if I'm requesting a HC, i don't want an ex library copy, this would make it clear i want a HC, right?  even though a HC and PB might share the same ISBN?

i just want to make sure i've made it reasonably clear.

Date Posted: 3/25/2010 10:15 PM ET
Member Since: 6/12/2009
Posts: 81
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Angela,

I have this problem ALL THE TIME.  I request almost exclusively hardcover since I find that they hold up better on multiple readings.  I make sure that the book I request is listed as a hardcover.  But say, four times out of ten, I get a paperback in the mail.  There's not much you can do if people aren't paying attention when they're posting.  Just mark the book as wrong book received, ask for your credit back, and be prepared for the sender to either: 1) be nice, say sorry, return your credit, or 2) argue that somehow you are in the wrong and that they won't give you a thing.

Date Posted: 3/25/2010 10:18 PM ET
Member Since: 4/7/2007
Posts: 14
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the thing that aggrivated me the most is that one was damaged!!  if i post a book that i even remotely think someone would object to, i always pm them and tell them all about the book just to make sure i don't send something that one person would consider damaged or unpostable.  i usually don't care, as long as i can read it.  but, i intended to keep these, gosh darn it!

Date Posted: 3/25/2010 10:26 PM ET
Member Since: 7/19/2008
Posts: 15,398
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I check that the ISBN I used specifies a hardback.  Then I mark it as wrong book.  PBS even has that little pop up page reminding us that the binding HAS to match.

Date Posted: 3/25/2010 10:31 PM ET
Member Since: 8/17/2005
Posts: 1,586
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The book is damaged mark it RWAP and also does the ISBN match? If your RC is not met you can RWAP that too....I would mark it as a bad deal and ask for my credits back

Date Posted: 3/25/2010 10:35 PM ET
Member Since: 2/20/2008
Posts: 1,658
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if i have specifically ordered hard cover from you i don't want an ex library book and that i don't need the dust jacked if you no longer have it.

With that if in the begining I read it as your requester conditions only apply if you specifically ordered a hardcover not that you specifically want one.  Check to see if the ISBN matches and the listing that you ordered is listed as hardcover and not paperback.  If, in fact, you did order a hardcover (not doubting you at all) it should have been marked RWAP-wrong book not that it didn't meet your conditions.  Either way, if it's listed as hardcover then you should get your credit back.  Good luck!  The last book I marked RWAP (water damage) they insisted I read the book immediately and post it back to them to get my credit back and that I would not get a credit unless I sent it back and they would not send me anything to cover return postage.  They were pretty hostile, so I gave up and marked it unresolved.  Hope you can get it resolved easily!

Date Posted: 3/26/2010 12:33 AM ET
Member Since: 8/16/2007
Posts: 15,186
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 Yup always mark wrong book if they send the wrong binding, that way the site can see a pattern of ignoring posting rules.

I used to have it in my RCs that they needed to confirm they are sending the correct binding. Now I just preface my HC RCs with If this is a request for a book listed as a paperback please send it, I can't wait to read it! If it is a request for a 2000 or newer Hard Cover, ... in hopes that the sender will realize that I am requesting specific bindings. I haven't gotten a wrong binding with.

Date Posted: 3/26/2010 12:45 AM ET
Member Since: 1/17/2009
Posts: 9,720
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It doesn't matter if the same ISBN was used for both the paperback and the hardcover of a book.

PBS rules require that the book that is mailed match the ISBN and the binding type listed on PBS for that ISBN (also, the title, author, and (if the book is listed as large print) must match). So, any one of these not matching is a valid reason to mark the book "RWAP - Wrong Book Received".  If people who are posting a book find that their ISBN brings up a book listing where the binding does not match, they are required to list their book following the procedure for posting books without ISBNs.

I request hardcovers frequently and I have never had a problem with people sending me the wrong binding ... I must just have good luck with it.

Date Posted: 3/26/2010 2:45 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What Sara said, it depends on which binding is showing in the PBS listing (regardless if both bindings share the ISBN).  Whichever binding isn't noted in the PBS listing must be posted without an ISBN.

You must be lucky Sara, I receive the wrong books in spells.  Lately have ordered some biographies, and about half of them are arriving with the incorrect binding and/or highlighting/writing without involking the textbook clause.  Straight fiction, not so much.



Last Edited on: 3/26/10 9:53 PM ET - Total times edited: 1
Geri (geejay) -
Date Posted: 3/26/2010 7:25 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Yep, what Sara said.  The PBS rule is that publishers do use the same ISBN for some books.  Whichever book is posted first be it hard cover, paperback or large print is the one that gets to keep that ISBN.  Any other binding must be posted without an ISBN. 

So anytime you get the wrong binding it's an automatic RWP.

Date Posted: 3/26/2010 9:05 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Please double check the listing for the transaction before you complain. I had a lady RWP me convinced she had ordered an audiobook and very unhappy to receive a hardcover.  Until I pointed out that she had actually in fact ordered a hardcover and that's what I sent. Then she wanted to blame PBS because she just knew she had ordered a audiobook.  But the listing clearly said hardcover and she was only charged 1 credit. 

Date Posted: 3/26/2010 10:51 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Most likely they just weren't paying attention to that when they posted the books, and didn't realize that the system lists them as HCs.  And I think a lot of people have had trouble in getting their credits back in those cases, just because their senders seemed to think that because the receivers got a postable book, even though it was the wrong binding, they shouldn't have to refund the credit.  Obviously your sender hit you with a double whammy with wrong bindings & an unpostable book, so you have to figure out how to RWAP it correctly - which would be as a "wrong book".  I would have also added in the request dialogue that one of the books was unpostable.  If the issue of the credits being returned does get sticky, I wouldn't settle for anything less than the credit for the damaged book being returned.  It really would just depend on how they responded to the problem.  In other words, I'd be more inclined to let the credit refund slide & mark the RWAP resolved if the books were in good condition & I could repost them, and they didn't have a big hissy-fit about the RWAP - but that's just me.

Date Posted: 3/26/2010 5:57 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Please double check the listing for the transaction before you complain.

Yes, I was going to say this, too.  If you ORDERED a HC then they needed to send a HC, no question about it.  You cannot use your RCs, though, as a guideline for people to know which version you ordered.  (Btw, I agree that it says "send a HC if that's what I ordered", not "I only want HCs") 

Like Mary, I've been on the receiving end of the "But I ordered X and you sent Y" when, in fact, they DID order Y.  I'm not saying that is the case here, just agreeing to always double-check what you did order before marking Wrong Book. :-)

Edited 'cause I sent before I was ready...and I'm not even sure how, lol.



Last Edited on: 3/26/10 5:58 PM ET - Total times edited: 1