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Topic: Wanting credit back

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Subject: Wanting credit back
Date Posted: 7/31/2009 8:41 PM ET
Member Since: 5/17/2009
Posts: 71
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Can someone please explain to me the best way to handle this. I made a mistake.  I noticed a book I was about to finish up was on the club waiting list. They have the option when you look at the waiting list to "post that book". I clicked it not knowing that it would post the book and cause me a problem. Apparently the book is a different IBN number and mine is Mass market sized opposed to Trade paperback size In honesty I had no idea there was a difference in paperbacks like that like I said I'm a newby. Well she  wants her credit back. Which is fine. She said she would return it to me. However is there a way I can give her credit back so she gets to keep her place on the waiting list without having to go back and be put at the bottom of the list?

I don't mind getting the book back I have a friend I thought would like it but had already posted it. I really have no idea where to go on here to give her the credit back or how to handle this the best way possible!

Last Edited on: 7/31/09 8:47 PM ET - Total times edited: 1
Date Posted: 7/31/2009 8:46 PM ET
Member Since: 11/11/2005
Posts: 5,238
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When she received the book, she should have clicked on RWAP and Wrong Book Received.   By doing this, I believe that she should have been put back on the Wishlist for the book.  If she didn't do that, she'll probably have to sent a note to the PBS PTB and ask them to put her back at the front of the wishlist.

To give her her credit back, just double-click on her PBS nickname to open her profile.   Right next to her PBS name on her profile, there should be a button that says "Give Credits".

BTW, If I'm reading the situation correctly, I believe that you should really be giving her two credits.  One to cover the credit that she gave you for the wrong book, and one to cover the postage costs for returning the book to you.  

Way to go for owning up to your mistake.   We were all new at some time and we all make mistakes.  Live and learn.

Last Edited on: 7/31/09 8:49 PM ET - Total times edited: 1
Date Posted: 7/31/2009 8:56 PM ET
Member Since: 5/17/2009
Posts: 71
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I advised her to contact them because she did mention that she lost her place on the list. I gave her the credit back. Thanks for explaining to me. I really had no idea there were different sizes or that one would even care lol. I mean I can see wanting a hardback opposed to a paperback. Guess now I know! I would never even check the IBN number of a book sent to me, but guess for now on I will so when I relist a book I know I'm indeed posting the right size :o)

Last Edited on: 7/31/09 8:57 PM ET - Total times edited: 1
Date Posted: 7/31/2009 8:59 PM ET
Member Since: 1/17/2009
Posts: 10,040
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If she hasn't marked the book "received" or "received with a problem", ask her to do so. You do not have the credit from her yet, if she didn't mark the book received somehow. You can tell if she did this because the book will be in your "Transaction Archive".

Go into your "Transaction Archive", find the book you sent, and click on the "Request Details" link.You should see a button on the right that says 'Give Refund". This will refund her credit. This is better than buddying her a credit, because your refund is linked to this transaction. That way if PBS ever checks into this, they will see right away that you refunded the credit.

Ask her to mark the transaction "Resolved" after she receives the credit from you. An "Unresolved" problem is a double black mark against your account, where a "Resolved" problem only counts once. In general, PBS is happy if members can resolve problem transactions amongst themselves.

If you want the book back from her, you should offer her a second credit back, to cover the cost of the postage back to you. Or you could mail her the cost of the postage, if that is preferable. The club rules say that she doesn't have to mail the book back at her own expense, though.

So, in the future, you should always post your books by typing in the ISBN. Then you just double check that the Title, Author, Binding (hardcover or paperback or audiobook) and the ISBN of the PBS listing matches the book in your hand. Nothing else has to match, so if the cover is different or the year published is different, that is just fine.

You can get tons of help from the section of the site called "Help Docs" ... that covers all of the common problems that members have.

Welcome to PBS, hope in the future your transactions are trouble free!

Last Edited on: 7/31/09 9:00 PM ET - Total times edited: 1
Date Posted: 7/31/2009 9:08 PM ET
Member Since: 1/17/2009
Posts: 10,040
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Sometimes, publishers use different ISBN numbers for different sizes of the book. Sometimes they use the same ISBN number. Sometimes the hardcover and the paperback will have the same ISBN number.

That's why the best way to post books is by typing in the ISBN number, and then double-checking that the 4 required elements (title, author, binding, and ISBN) match the book listing in PBS.  If one of the 4 elements doesn't match, for example, you type in the ISBN of your paperback book, and the PBS listing says "hardcover", then you have to follow an alternate posting procedure for posting your book without an ISBN.

Date Posted: 7/31/2009 9:12 PM ET
Member Since: 7/31/2007
Posts: 2,695
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I also would like to add that most times the listing simply says Paperback and this can include both Trade size and Mass Market...many of the ISBNs are reused so both may have the same ISBN....

Date Posted: 7/31/2009 9:40 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I want to thank you, Terri, for posting this as well as being a great PBS member.  It points out that so often new members have no idea that they are supposed to list by ISBN.  ISBN runs the whole show.  And when there is a case of the ISBN being applied to 2 different bindings or sizes, then a PBS number needs to be gotten to list the book that isn't the one PBS has as the one with the ISBN.  It's just one of those basic things that new members don't really know and need to.


Date Posted: 7/31/2009 11:23 PM ET
Member Since: 5/17/2009
Posts: 71
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I had one situation where I posted a hardback by the IBN and it only brought up a paperback book. Like I said I just joined this site a few weeks ago so I posted it and then told the person that requested it it was actually a hardback book I purchased off Amazon that came from a Library in NY. She didn't mind she just wanted to read it! However should I of contacted PBS and told them that there are hardback books with the same IBN? Thanks everyone for being so helpful!

Date Posted: 8/1/2009 3:36 AM ET
Member Since: 7/7/2007
Posts: 4,815
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<<However should I of contacted PBS and told them that there are hardback books with the same ISBN?>>

No need to do that; they already know that publishers are cheap and do things like that.  This is covered in the Help Center document titled, "Solutions to common Book Posting Problems": (though the binding situation is reversed in your case)

Problem: You enter the ISBN on your paperback and the book Listing Preview says "hardcover".

Explanation: This means one of two things:

1.  Your book is an ARC [doesn't apply to you]

2. The publisher chose to assign the same ISBN to more than one version of this title.

Publishers sometimes choose to assign the same ISBN to multiple versions of a book.  However, PBS can attach only ONE booktype to the listing for an ISBN.  If your book does not have the booktype assigned to the ISBN in the PBS database, you will need to post it with a customized listing, using the Post a Book Without an ISBN link on the Post Books page, so that the booktype matches your book.

Solution: You will need to post this book with a customized listing for the book, using the Post Books without an ISBN link on the Post Books page.