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Topic: Is there a way to set the system to *NOT* re-add "lost" books to the WL?

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patticom - ,
Subject: Is there a way to set the system to *NOT* re-add "lost" books to the WL?
Date Posted: 4/10/2008 3:37 AM ET
Member Since: 11/3/2007
Posts: 416
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With my military APO it's actually unusual for me to receive a book before it is declared lost by the system, so I'm constantly having to check and re-check my WL to remove duplicate books (and once I missed one and got the same book twice, both of which were on their last read at best and un-repostable).  Is there a place we can select NOT to have the so-called lost books be re-added to our Wish List??

Date Posted: 4/10/2008 8:11 AM ET
Member Since: 11/13/2005
Posts: 554
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Not that I'm aware of.  Some time ago I sent in a suggestion that members have a configurable setting in their profile for "number of days before book sent to me is declared lost" (which would default to the minimum value of 30).  If more people asked for the same thing, it might be more likely to be implemented.

Date Posted: 4/10/2008 8:38 AM ET
Member Since: 7/31/2007
Posts: 2,695
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Patricia I don't think there is a way to day that...that must be a royal pain...

Bret...I would doubt that the PBS Team would want to go to the programming nightmare of setting up something for people to configure the "number of days before book sent to me is declared lost" IF it is even possible and I'm doubting it is.

patticom - ,
Date Posted: 4/10/2008 9:06 AM ET
Member Since: 11/3/2007
Posts: 416
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No, but perhaps they can add a toggle to NOT have it thrown onto the wish list... I'm sure I'm not the only one who occasionally orders a book on impulse and if it doesn't come I don't really care that much.  :)  That will particularly be a royal pain in the patootie once they go to a ranked system and "lost" books keep bumping to the #1 spot!!

Date Posted: 4/10/2008 9:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Patti-you could always put your account on hold for a week or so to stop any WL offers for the book.  You can put others on autorequest so if one comes in you'll still get it but not any duplicates but still have the top spot in the WL incase it doesn't come at all.  Of course the downside to this is that you won't get any book orders that week either.  Just a suggestion.

Last Edited on: 4/10/08 9:55 AM ET - Total times edited: 1
patticom - ,
Date Posted: 4/10/2008 12:56 PM ET
Member Since: 11/3/2007
Posts: 416
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The default is for the "lost" book to autorequest though, so if I don't get to it immediately I'm stuck  :(


Date Posted: 4/10/2008 5:35 PM ET
Member Since: 2/23/2007
Posts: 181
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Don't several things happen when a book is declared lost by the system?  I think you get a message telling you that the book is lost, but I may be remembering wrongly.  Then the book either needs to be added back to your WL if no other copies are in the system or it should appear on your "books I've requested" list if it's a book that is now being put into the system regularly.  As soon as you get the "lost" notification, you could take the book off of your WL if it's gone back on to it or cancel it if it's on the requested list.  If the system doesn't send a lost notice to requestors, anyone who has a special situation that causes problems could always use the estimated arrival date to keep a close eye on whether the book goes back on to their WL or on to their requested list and then take action.  It may not be ideal, but the problem is probably a really rare occurence that is best left to the individual to deal with rather than complicating the system.


Last Edited on: 4/10/08 5:41 PM ET - Total times edited: 1
Date Posted: 4/10/2008 8:26 PM ET
Member Since: 2/16/2006
Posts: 1,956
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If it goes back on your WL, you should still have the option of declining if you are offered it again. Even if it was originally an auto request book, it doesn't go back on your WL as auto request, so you shouldn't have the problem of getting a second book without the opportunity of declining .

Date Posted: 4/11/2008 1:18 PM ET
Member Since: 5/10/2005
Posts: 2,372
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I'd think it would be more of a problem if there is already a copy in the system--then it will re-request immedietly. :( Need a way to say "Stop everything if a book goes lost"

Date Posted: 4/11/2008 1:22 PM ET
Member Since: 8/13/2006
Posts: 1,826
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I had this happen, a book went "lost" and it automatically ordered (auto request) the next one for me.  Well the lost one showed up about a week before the new one so I ended up with two copies.  I didn't mind so much because I have credits to cover my other requests but I could see how that would annoy people.

Date Posted: 4/11/2008 2:53 PM ET
Member Since: 2/20/2008
Posts: 1,658
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I had a book go lost just last week and it was automatically put on my Reminder List, not my Wish List.

Date Posted: 4/11/2008 8:26 PM ET
Member Since: 8/26/2006
Posts: 9,365
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Jill, maybe it was a book that had never been marked mailed by the sender, rather than a lost book.  If a sender doesn't mark it mailed, that transaction is cancelled and your request is passed on to the next sender.  Here's the help doc for that.  I received a book from a canceled transaction!   It tells you what to do about credits, etc.

and Patricia, I can imagine how frustrating that must be.  For the larger population here, it works pretty well, since books seldom go lost, so we tend to remember a lost book that is out there in Literary Limbo. As the help doc A book I requested is lost in the mail. What now? says, when a book goes lost:

The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request).  If the book was a Wish List book when it was requested before, the requestor will go back to #1 in line for the book.

So sometimes it goes on the reminder list, and sometimes on the wishlist.  I would not expect it to go on "autorequest" on the wish list.  I don't think that's what you are saying happened, just that you accepted a wish list book that was already on its way to you.  I can see doing that myself.  And when you have an APO address, and most of your books go lost, it must be annoying. 

I have no idea how hard it would be to add a toggle for something like what you propose, but I think it's a brilliant idea, and encourage you to send it in as feedback.  It would be a big help to folks in the military, that's for sure!

Last Edited on: 4/12/08 3:13 PM ET - Total times edited: 1
patticom - ,
Date Posted: 4/12/2008 11:19 AM ET
Member Since: 11/3/2007
Posts: 416
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Hmmm... I think you must be right and it only goes to autorequest if it was already auto'ed on the WL before.  It's happened twice now where I was offered a 2nd book while I was away from my computer--one was autorequested and by the time I got to it the duplicate book had already been marked mailed.  If it is supposed to be sent to reminder when there aren't books in the system, then it must have been coincidence that someone posted the exact same title within an hour or so of my first copy being marked "lost."  I ended up getting 2 copies of the same book, which wouldn't bother me so much except that both were on their last read and really not repostable.  :(  The 2nd time it happened, now that you all say this, I think it was a request waiting for me to reply.... either that or it autorequested and was still waiting for them to reply, I've forgotten.  In either event, I caught that one and cancelled, but I am anal and don't like seeing those little red X's in my archive LOL.  ;)-

I believe I will suggest it just to see if that's something that can be edited without too much headache.  :)  I've already got the poor guys working on a specialized RC for me over on Swap-a-DVD LOL.  (Because they are determined NOT to add "normal" RC over there, but if they are going to gain any APO customers at all they absolutely need one for us--we'll never get anything larger than a single disc without a customs form!!)