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Topic: This has been my week to get unpostable books

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Subject: This has been my week to get unpostable books
Date Posted: 4/13/2012 2:23 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I have gotten books from a few members this week that should never have been posted.  My problem is I don't want my credits back I just want to let them know about the bad books, Should I just pm the members??  If I want to go through the system it does not give the option of unpostable book.

Date Posted: 4/13/2012 2:32 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Ummm....I think the system will let you mark it RWAP, not asking for credit back.


Date Posted: 4/13/2012 2:34 PM ET
Member Since: 1/17/2009
Posts: 10,125
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You mark the books Damaged by Sender.

You do not have to ask for a credit back if you don't want it. There would be a check box to unclick when you mark the books Received with a Problem. Just uncheck the box that asks for the credit back.

Date Posted: 4/13/2012 2:37 PM ET
Member Since: 10/28/2008
Posts: 3,529
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Thank you all, I just want these members to know it is not okay to send books with mold and food in them.  I have a total of 9 books that will go into the recycle bin.

Date Posted: 4/13/2012 2:53 PM ET
Member Since: 8/19/2007
Posts: 4,392
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Bertie - Just remember to mark the problem resolved when you get a reply back from the sender.  It's so easy to forget to do that.  I usually wait until I get a response back from the sender before I mark the problem resolved.  Like you I just want to remind them that there are some books that shouldn't be posted, and want them to acknowledge that they just might possibly have send one of those.  Sorry about all the unpostables.  I've had weeks like that too and it's so frustrating.  Good luck. Pat

Date Posted: 4/13/2012 6:44 PM ET
Member Since: 8/26/2006
Posts: 9,350
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I'm sorry it's been that kind of a week for you, Thanks for marking them RWAP, Bertie.  It helps protect the next member who may order a book from that member.

Date Posted: 4/13/2012 7:19 PM ET
Member Since: 8/30/2008
Posts: 2,207
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 it is not okay to send books with mold and food in them 

Absolutely mark them RWAP. I'm not sure why you wouldn't want your credit(s) back for this type of book but marking them RWAP, as everyone stated, helps in the long haul.

For some books I'd mark RWAP and not ask for credits back, but food and mold - that's really bad.



Date Posted: 4/13/2012 8:21 PM ET
Member Since: 10/2/2011
Posts: 551
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Why don't you want your credits back? I sure would

Date Posted: 4/14/2012 9:00 AM ET
Member Since: 10/28/2008
Posts: 3,529
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In the one case she gave me a deal and the only book not unpostable was the one that I ordered. So I shouldn't get my credit back for that one. But the others in the deal were WOW so unpostable.


And everyone makes mistakes when sending books, this might be their first time doing it. I just want to let them know not to do it again.

Date Posted: 4/14/2012 11:12 AM ET
Member Since: 8/30/2008
Posts: 2,207
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That's very generous of you, Bertie. Good for you.

A gentle reminder like yours, to be careful when posting books, is a very nice way to communicate with another member. We've heard about so many transactions from hell that it's a nice change to have someone like you here.


Date Posted: 4/14/2012 7:38 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree that you should consider marking the books RWAP.   Books marked RWAP 'Damaged By Sender' now automatically have the 'Request Credit Refund' box marked for you, uncheck it if you are not requesting the refunded.

I've also had several RWAP's lately.  If I can tell from the senders profile ect., that they are a new member I will probably pm first and see if I get a polite response and some indication that they will review the site rules.  If so, I log the book in without a problem. 

Recently I referred a RWAP to TPTB (the sender cheerfully insisted the book was 'readable' and didn't refund the credit he said he would).  In my replyfrom PBS admin  they said this was the first report on this member...at least the first RWAP that was reported by a receiver.  If we don't report legitimate RWAP's PBS admin doesn't have accurate information when reviewing member accounts.

Date Posted: 4/16/2012 11:01 AM ET
Member Since: 12/29/2011
Posts: 56
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I think you should let them know, RWAP it and give them a nice message to explain. When I first started here I had a RWAP where the book had been damaged in the mail, the member gave me a very nice message letting me know to use more tape as the postal machines can really do a number, I not having mailed many packages before had no idea, I had wrapped the books well I thought, following the sites instructions, so it was all very helpful and allowed me to be a better swapper. She did not ask for her credit back but said she just wanted to let me know what had happend, I replied thanking her for all the information and have since made sure not to be stingy with the tape.

Date Posted: 4/16/2012 10:40 PM ET
Member Since: 4/28/2009
Posts: 10,057
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Ooh, my last swap I rec'd was a pkg of two books horribly smelling of mildew. One book was ancient, but the other was a new WL book. The old book had a piece of rotted candy stuck to the front cover so I gotmy credit back for that immediately. I think the WL book only smelled cause it was with The old one, so I put scent-free dryer sheets in the books and put them in bags to sit for a week. well, didn't work, but since we were going on a spring break trip, I thought I'd leave them and check again when we returned. imagine my surprise--- no more mildew smell, but the remaining smell is definitely of cigarette smoke!
Date Posted: 4/17/2012 9:32 AM ET
Member Since: 1/22/2011
Posts: 2,413
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Last Edited on: 4/17/12 3:18 PM ET - Total times edited: 1
Sianeka - ,
Date Posted: 4/17/2012 2:22 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I've been lucky to deal with some wonderful members and have had a number of "good" deals, receiving many fine postable books.  So, just chiming in with my opinion to share: not every "deal" is a bad idea!