I have gotten books from a few members this week that should never have been posted.  My problem is I don't want my credits back I just want to let them know about the bad books, Should I just pm the members??  If I want to go through the system it does not give the option of unpostable book.

Ummm....I think the system will let you mark it RWAP, not asking for credit back.

-RD

You mark the books Damaged by Sender.

You do not have to ask for a credit back if you don't want it. There would be a check box to unclick when you mark the books Received with a Problem. Just uncheck the box that asks for the credit back.

Thank you all, I just want these members to know it is not okay to send books with mold and food in them.  I have a total of 9 books that will go into the recycle bin.

Bertie - Just remember to mark the problem resolved when you get a reply back from the sender.  It's so easy to forget to do that.  I usually wait until I get a response back from the sender before I mark the problem resolved.  Like you I just want to remind them that there are some books that shouldn't be posted, and want them to acknowledge that they just might possibly have send one of those.  Sorry about all the unpostables.  I've had weeks like that too and it's so frustrating.  Good luck. Pat

I'm sorry it's been that kind of a week for you, Thanks for marking them RWAP, Bertie.  It helps protect the next member who may order a book from that member.

 it is not okay to send books with mold and food in them 

Absolutely mark them RWAP. I'm not sure why you wouldn't want your credit(s) back for this type of book but marking them RWAP, as everyone stated, helps in the long haul.

For some books I'd mark RWAP and not ask for credits back, but food and mold - that's really bad.

GAil

Why don't you want your credits back? I sure would

In the one case she gave me a deal and the only book not unpostable was the one that I ordered. So I shouldn't get my credit back for that one. But the others in the deal were WOW so unpostable.

And everyone makes mistakes when sending books, this might be their first time doing it. I just want to let them know not to do it again.

That's very generous of you, Bertie. Good for you.

A gentle reminder like yours, to be careful when posting books, is a very nice way to communicate with another member. We've heard about so many transactions from hell that it's a nice change to have someone like you here.

GAil

I agree that you should consider marking the books RWAP.   Books marked RWAP 'Damaged By Sender' now automatically have the 'Request Credit Refund' box marked for you, uncheck it if you are not requesting the refunded.

I've also had several RWAP's lately.  If I can tell from the senders profile ect., that they are a new member I will probably pm first and see if I get a polite response and some indication that they will review the site rules.  If so, I log the book in without a problem. 

Recently I referred a RWAP to TPTB (the sender cheerfully insisted the book was 'readable' and didn't refund the credit he said he would).  In my replyfrom PBS admin  they said this was the first report on this member...at least the first RWAP that was reported by a receiver.  If we don't report legitimate RWAP's PBS admin doesn't have accurate information when reviewing member accounts.

I think you should let them know, RWAP it and give them a nice message to explain. When I first started here I had a RWAP where the book had been damaged in the mail, the member gave me a very nice message letting me know to use more tape as the postal machines can really do a number, I not having mailed many packages before had no idea, I had wrapped the books well I thought, following the sites instructions, so it was all very helpful and allowed me to be a better swapper. She did not ask for her credit back but said she just wanted to let me know what had happend, I replied thanking her for all the information and have since made sure not to be stingy with the tape.

I've been lucky to deal with some wonderful members and have had a number of "good" deals, receiving many fine postable books.  So, just chiming in with my opinion to share: not every "deal" is a bad idea!