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Topic: This is weird

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Subject: This is weird
Date Posted: 3/13/2010 9:29 AM ET
Member Since: 4/16/2008
Posts: 770
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When I opened my books today (3 packages in one day! Yay me!) I had a book that I didn't order.  I checked my books that are on the enroute tab and none are coming from that state. 

I then searched through my transaction archive.  There is a sender that sent me a book in mid-February from the same state and same first name and last initial (common name) and I already receieved that book and marked it received.  I am thinking that she may have printed the label twice using the one page label.  The funny thing is that she cut out the "information for the reciever" box and included it in the book.  She also used DC on it.  It's funny that they were receieved within almost 2 weeks of each other with the same mailing date if it was the same person.

I didn't know that you could print a wrapper with DC twice and not be alerted to it. Anyway, I looked at the help docs.  If I never hear back from her or if she doesn't offer me a credit  to mail it on to the person who really requested it (I'm guessing she made a mailing mistake) what do I do? 

My guess is contact TPTB.


Date Posted: 3/13/2010 9:39 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You need to contact the sender and ask who was supposed to receive the book. She should give you a credit to cover the postage to send it the right person.  That's what TPTB will tell you to do.  I know after my last computer update I ahd to start savign labels to Adobe to get them to print.  So I can see how this mistake could be made. Although it's surprising that with the DC it made it through and wan't returned to her for reusing the same DC. 

Date Posted: 3/13/2010 9:47 AM ET
Member Since: 4/16/2008
Posts: 770
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I've already sent her a pm. My question was more a "what do I do if she never responds" situation.  Thank you for your response though!

After I typed the above message, I realized that I had written that she used DC when she had actually used printed postage.  I am surprised that it didn't get returned for using the same DC as well.

Hopefully she responds. I hate to think of the poor person waiting on this book, since I've read a different version (hc) it in the pastand it's REALLY good! 

Last Edited on: 3/13/10 9:50 AM ET - Total times edited: 1
Date Posted: 3/13/2010 12:49 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I've already sent her a pm. My question was more a "what do I do if she never responds" situation.

Since you never ordered the book there's not much you can do if she doesn't respond.  We are not responsible for the mistakes a member makes when sending books.  We can help rectify the mistake, but only if it doesn't cost us anything.

If it was a case of receiving an extra book in the same package with a book you did order, I would think that she was including it as a "bonus".  But since they were apparently mailed in separate packages, it sounds like she mis-addressed the book you go.

BTW, if the DC was not PBS postage, that would be how two copies of the same label were printed.  I can print my postage label through PayPal as many tmes as I want. 



Date Posted: 3/13/2010 1:04 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You can reprint a PBS label when you've paid for the postage I believe until you've marked it mailed. So if she printed it twice before that and then accidentally reused the label that could be why.  Maybe the 2nd one never got scanned, which happens, and so it was never caught as being reused postage. 

If she does't respond then I guess you got a free book  you can post.  I would give it a couple of weeks.  Some people only come on if they ahve an actual transaction to deal with.  You can turn off the option to have an email sent when you get a PM-I have it turned off. 

Then I would send one last warning PM saying something like "I'm going to post this book on x date if I don't hear from you by then".  Then keep the PMS incase they complain at a late date.

Date Posted: 3/13/2010 2:14 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I actually think you can reprint the wrapper (with PBS Postage/DC) up until the time the requestor marks the book received.  I use PBS postage and there's a button labeled "Reprint Wrapper" for the books listed on the "Books I've Mailed" tab.

Date Posted: 3/13/2010 6:11 PM ET
Member Since: 1/17/2010
Posts: 400
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I agree with the others, and I would give her some time to reply to you.  I sent a PM to a sender to let her know the book had been marked Lost by PBS on the 5th and she responded yesterday, said she had been out of town for several weeks and hadn't checked her email. She had discovered the messages from PBS and then my PM about it.  So, she could be out of town, or other and may not received your PM for three or more weeks. 

Hope it all works out.


Date Posted: 3/13/2010 11:07 PM ET
Member Since: 10/26/2008
Posts: 9,884
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Wow.  I've never done that before!  :P  Actually, for a minute I was wondering if I had sent something to you!
I'm with the others.  If she doesn't PM you back, there's not a whole lot you can do about it.