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Topic: Well This Is A First For Me (I Am Irritated)

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Subject: Well This Is A First For Me (I Am Irritated)
Date Posted: 10/11/2009 10:54 PM ET
Member Since: 7/20/2007
Posts: 1,046
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I have been trying to collect a fairly popular series of books for my own reading, and i am sure my son will read them again too. It's the Ice Fire/David Rain series, or whatever it's called by Chris D'Lacey, in case you wonder.

Well i ordered two of the books straight up, but the 1st and 4th ones have been on my Wish List for several weeks, a couple months, i dunno anymore.

About a week ago i got a 'Smilar To Wish' email, that the first one was available in a different ISBN. I figured it would be an audiobook since i keep getting emails about audiobooks for another book i have WL'd. Well, it wasn't, it was a paperback, and i was excited. I checked Amazon to make sure that year's edition would be a trade size to match up with the other 2 i have, and i ordered it, AND while i was there, i saw a book i'd heard of before and seen good reviews for, because my son is griping he has nothing to read, that the school library sucks, and i dislike him taking my books to school because you never know what'll happen to them when they leave the house. I am pretty anal about my books and what condition they are in. He is okay with that, he just has nothing to take with him. He has 10 minutes of required silent reading at the beginning of Literature class every single day, so he HAS to have something to read.

So, i wait a couple days, and then this person cancels the book i ordered that was similar to my Wished For book, and prints the 2nd book's wrapper!

Well, color me a little bummed out. I only even saw the 2nd book because i was there for the first one.

So i PM her and inquire as to why she cancelled the first book request. I heard nothing for the last 4 days. Yesterday i was offered the book i had tried to order from her on my Wish List. So i accepted it.

Tonight, i get a PM from this person saying 'Oh, this was a mistake, i'm sorry' and she then informs me that she went ahead and mailed both of the books to me, and when i get them i can just send her another credit for the first book.

Excuse me? Why on earth would anyone go ahead and mail out a book without an order and assume you still want it? So now i have two copies of this book coming? Great.

Yes, i know i can post the second copy when i get it, and get my credit back, but it's not that i am irritated about. I mean, i could have only had the two credits i spent on her books, and then where would she be? Waiting on a credit until i had another order and could send it to her? A lot of people spend their credits when they get them. Thankfully, i have plenty of credits, but why do people just assume things?

I told her i don't want to accept this book and i already have a copy of it coming, but i am pretty sure from her wording that she has already sent it. So i wonder what'll happen now. I guess i'll just have to send her an extra credit.

I was thinking she might have taken it off her shelf because it was unpostable and she just noticed. I'm not one of those people who never RWAP. How do you 'accidentally' cancel a request? Jeeeeze.

Date Posted: 10/11/2009 11:02 PM ET
Member Since: 1/29/2006
Posts: 54,837
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How do you 'accidentally' cancel a request?

I've done it, actually.  I simply had a brain fade and clicked the wrong button.  The system is supposed to ask you if you are sure, but I can tell you that it doesn't always.  I had to clear my cache to get that feature working again (I had send in Feedback to inquire, 'cause I thought it odd the system hadn't asked if I was sure).   So, I'm not excusing...just saying that yes, it can happen to the best of us, lol.

That said, you don't owe her a credit for a book she canceled.  If it is postable, since it IS a WL book, I'd probably go ahead and give it, but it's not required.

Since you know it's already en route from this member, you could go ahead and cancel the new request if that's still an option (they haven't printed the wrapper).

Date Posted: 10/11/2009 11:06 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Thanks for replying. See, that's what i thought, the system asks you, are you sure you want to cancel? And you ahve to click again. I understand system mistakes.

The book she sent me isn't a WL book, it's just similar to my WL book. I have told her in a second PM that i will accept it and give her a credit when it gets here, but i also know if it gets here and it's not postable, it's going to be a problem. I'm paranoid she took it off her shelf because she saw some water damage or stains.

The second person has accepted, printed, and we have a mailing date. I'll just take them both, it's just really silly to do something before chatting in PM about what we should do about it.

Date Posted: 10/11/2009 11:18 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I have canceled a book by accident.  Instead of clicking on print wrapper I clicked cancel.  However , I never rec'd a warning do you want to cancel, it just cancels.  I will try clearling my cache, but I hope I do not do it again!

Date Posted: 10/11/2009 11:46 PM ET
Member Since: 7/20/2007
Posts: 1,046
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What i don't understand though, is okay - say she really DID mistakenly cancel my request. I ordered two books from her, so why didn't she just PM me and sat she clicked the wrong button and could i reorder from her?

Seems to me to be a simple solution.

Date Posted: 10/12/2009 1:04 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Technically, since she cancelled the request and then sent the book anyway (without your permission) you don't owe her the extra credit.  Your choice of course, but certainly not required of you given the circumstances.

Subject: Is this worth getting upset about?
Date Posted: 10/12/2009 8:15 AM ET
Member Since: 10/2/2009
Posts: 22
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You know people make mistakes, its not like it is costing you money really.

I am trying to learn to let things go and stop getting so "irritated" by such inconsequential matters.

I hope working on this makes a difference in my attitude and behaviour.

Just sharing what I feel and think.

better luck next time!

Date Posted: 10/12/2009 9:06 AM ET
Member Since: 8/6/2006
Posts: 1,619
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Instead of clicking on print wrapper I clicked cancel.

I did this once too.  However, I immediately PMed the requester and told them what happened and we worked it out.

Date Posted: 10/12/2009 9:09 AM ET
Member Since: 3/13/2007
Posts: 3,773
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You know people make mistakes, its not like it is costing you money really.

 

but the person CANCELLED tracy's request without contacting her. so tracy figuring the book was no longer available was able to order it from someone else. now the first person is telling her to send a credit anyways b/c she still sent the book. therefore technically if tracy were to give up a credit, she IS losing money. why should she have to give up 2 credits for the same book, when the first person was the one in error?



Last Edited on: 10/12/09 9:10 AM ET - Total times edited: 1
Date Posted: 10/12/2009 9:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I'm wondering how she could have done it on accident when the 2 books should have been on a bulk order.  So she would have had to choose which one she was cancelling or have cancelled them both.

Date Posted: 10/12/2009 10:54 AM ET
Member Since: 7/20/2007
Posts: 1,046
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Kelly, thank you very much for your patronizing attitude. I didn't say i was UPSET. I said i was IRRITATED. And there's a difference. I was irritated because if i had been someone else, they would be put in the uncomfortable position of being stuck with an extra book they didn't need, and no credits to give to the person, and it was just rude and inconsiderate.

In fact, i even stated that giving her a second credit wasn't going to put me out. I believe i made it clear that the whole 'I'll send the book and you send me an extra credit' part wasn't the part that worried me. So thank you for acting as if I am some kind of jerk who is only concerned about money. It's not about money at all (i don't really even consider that PBS costs money, i feel that it's all fair trade and postage is made up in the value of the next book i receive), it's about how people need to be more considerate of each other because on the internet no one knows what's going on on the other side.

Ronda (RONDA) - ,
Date Posted: 10/12/2009 11:44 AM ET
Member Since: 3/3/2009
Posts: 415
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Unless you asked her to pm you first before sending, I don't see why you wouldn't expect the person to just send to you if they had the order correct as originally ordered.  The sender has no way of knowing you re-ordered unless you told her.

So to me it all depends on what you said in your pm.  Were you clear about exactly what you wanted her to do?  If you were clear that you wanted a pm first, I can see being irritated, otherwise I can see that the sender would think they are sending you what you originally ordered and that would be the right thing to do.

Date Posted: 10/12/2009 11:57 AM ET
Member Since: 6/20/2007
Posts: 4,979
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You know people make mistakes, its not like it is costing you money really.

In the site's opinion, a credit is worth money. $3.45 to be exact.  Look through the book bazaar and see people selling credits for cold hard cash.  Plus, even if Tracey reposts one of the books, she now has to pay cold hard cash to mail out that book to recoup her credit. 

Kelly, you have been a member here for 10 days.  Just reading through the Questions forum this morning I have seen you post several less-than-respectful (to put it nicely) posts.  (http://www.paperbackswap.com/forum/topic.php?t=182952#)  You have als made it quite clear that you don't need to be here in more than one post.  However, just because you don't need to be here is no excuse for being so nasty and/or patronizing to our members, especially long-term members like Tracey and Toni.  As a matter of fact, based on your replies in this forum so far, I personally feel you have nothing constructive to add to the conversation and will pay you no mind any further. 



Last Edited on: 10/12/09 12:00 PM ET - Total times edited: 1
Date Posted: 10/12/2009 12:21 PM ET
Member Since: 1/28/2009
Posts: 1,247
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Last Edited on: 10/12/09 12:23 PM ET - Total times edited: 1
Date Posted: 10/12/2009 12:57 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I did this once too.  However, I immediately PMed the requester and told them what happened and we worked it out.

I did too and the member and let it roll to the next person in FIFO - my mistake so I let it go to the next person.  You can cancel one and not the other request in a bulk request...I just did it on purpose the other day because the book didn't meet PBS standards.

What i don't understand though, is okay - say she really DID mistakenly cancel my request. I ordered two books from her, so why didn't she just PM me and sat she clicked the wrong button and could i reorder from her?

Not to be rude or snarky against the member sending the book, but some people lack common sense. I know it it would be the first thing I would do and have done.  I didn't see in it in the orginal post, but is this member new or doesn't swap all that often?

Tracey - I didn't see this in your original post, but is the member new or has a longer memberhship and maybe hasn't swapped all that often.  Sometimes this is confusing when you don't do it often or if you are excited it is a swap, just not computer saavy.  I would try to find out and cut her a break if she is, but  let her know she is being cut a break and how she should try to do it in the future. 

its not like it is costing you money really.

disagree, the site is free to join but every swap costs money via postage.  If a book is sitting on my shelf and doesn't move it is costing me money when it is a mistake another member made.  Why should I incur the cost of a mistake via giving a credit to the member and then not being able to turn over the book.  In this case because it probably will move quickly I would do it or if the member is new or just doesn't swap enough.  Yes it is irritating/frustrating when it happens.  Just me.

Date Posted: 10/12/2009 12:57 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Ronda, i didn't implicitly state either way or the other. I mean, yes i can see where someone might think that i would still want it. It just would have been nice to talk about it. Books and credits move SO fast on here. I know some of the newer people gripe about how long the WL line moves but really, sometimes a line can move so fast you get a book way faster than you figured.

As it turns out, i don't have to worry about it. She said in her PM to me that she sent it out with the other book i ordered. But here is where i am confused. I got a 'Book Mailed' email from PBS, and THEN i got two PM's from her, one saying that she'd be glad to send out the book if i wanted it, and a 2nd PM almost immediately where she said that a better idea would be to mail them out together, and i'd get them together, and she would just cancel the currently 'On Hold' order for that book that was sitting on her page.

So, she cancelled my order, and then someone else immediately snagged it up i guess, so she was willing to cancel them on purpose so i would get the book. I felt bad for the other requestor.

And she clicked the button on her page saying she already mailed it, but she was going to mail them together, and then i got a PM this morning saying that it was no biggie, she'd just go ahead and mail it to the other requestor.

I am a *little* confused. Well, i am going to fill out the info when i receive the book about postage and postmark, and the site can deal with her if she's mailing out books after she says she has already mailed them. As long as i get the book, i don't really care, lol.

And wow, Sheryl, i had read that thread earlier, but i guess i got there before she was violently cussing people out. Whew... she didn't know quite what she was in for, did she? TPTB no likey that attitude. So much for her 'i am striving to be a calmer person' jive.

Date Posted: 10/12/2009 12:59 PM ET
Member Since: 7/20/2007
Posts: 1,046
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Robin, i wasn't sure, so i went to her page, and she's been here since February of 2007. So... i dunno. I'm thinking she was trying to be accomodating but it backfired on her.

Date Posted: 10/12/2009 1:42 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Tracey- I found even members that have been here awhile if they don't swap often or have just started swapping they are like new members, confused, excited, and not knowing all the rules.   If you do send the credit or even if you don't , I would still kindly let explain a better way she could have handled the transaction, that the way she did handle it, caused a negative result.  I also think it is very kind if you if you do send her the credit, especially if you think she is trying to make things right.  I would also suggest that if she is unsure how to handle a cirucmstance and is uncomfortable sending a message to the sender to contact Live Help and run it by a TG or in post in the Q&A.  

BTW:  Kelly's account is suspended, she sort of had a melt down in another thread.  I wouldn't take what she said personally - she was way off base. 

I hope this all works out.

Date Posted: 10/12/2009 5:25 PM ET
Member Since: 8/9/2007
Posts: 4,058
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She sounds really confused to me.  Or I'm really confused after reading everything she said to you, Tracey:P  It's nice of you to be willing to give her the credit, btw.  A lot of people wouldn't be.  But I guess she didn't send it to you after all, but to the other person... unless I'm reading that wrong:P

Date Posted: 10/12/2009 8:29 PM ET
Member Since: 7/20/2007
Posts: 1,046
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LOL No, you're right Kim. I'm confused myself. I guess i won't REALLY know what's going on til i get one or two books in the mail.

Date Posted: 10/13/2009 12:56 AM ET
Member Since: 8/9/2007
Posts: 4,058
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Yeah, it looks like that's the only way to tell:P   PMs aren't the best way to communicate with people, because even though she probably knew what she meant, it isn't all that obvious to anyone else:P  But that's what we have & it'd be nice if people could just plainly tell you what's going on, and not yeah, the book has been mailed when it clearly hasn't.  I mean, marking one mailed on the way to the PO is one thing, but telling someone you've already sent it when you haven't is little over the top, IMO.  Especially when they've specifically asked & are trying to clarify whether or not there's going to be a problem.