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Topic: Well, this is a new one

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Subject: Well, this is a new one
Date Posted: 9/24/2010 6:04 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I received a request for a wish-list book this morning and as I always do, I processed it (generating PayPal postage & packing).   I sent the receipient a PM telling them I was going to mail it today and giving them the tracking number. 

I came home today to a rather rude PM asking me to cancel the book order.  This person said that they thought about it since last night (when they accepted the wish-list offer) and decided that she really doesn't want the book after all.  Now this wouldn't be a problem for me except that she was rather rude in her PM telling me that I was much to quick on processing the order and that I should have given her time to change her mind if she wanted to.  I can cancel the order since I haven't dropped it in the mail yet, but it will be a hassle cancelling my postage and getting a refund from PayPal.  Not to mention the waste of a bubble pack envelope.   Because she was so rude in her PM, I'm tempted not to cancel and mail the book anyway.

What would you do?

BTW, why in the world would someone accept a wish-list offer and then try to cancel it the next day.  I can see it if was an auto wish list and the person had forgotten they had wished for the book.  But, this was not an auto-wish list offer.

Date Posted: 9/24/2010 6:10 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I would tell her she is to late and if she had wanted more time to decide if she wanted the book, she should have waited to accept the Wish List offer or PMed you and asked you to wait to print the label.

Date Posted: 9/24/2010 6:15 PM ET
Member Since: 5/15/2005
Posts: 1,328
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If I didn't mail it, I'd cancel it and try to re-use the envelope. I've cancelled postage on paypal a few times and while it takes a while to get your money back, I never had a problem. I think it has to be cancelled within 48 hours. That being said, I've never had someone complain about shipping too fast. The site does give members time to cancel (an hour maybe?) and once the label is created, they're basically SOL.

Date Posted: 9/24/2010 6:19 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I'd probably cancel and re-use the envelope. Are there any other wishers for the book?

And maybe send a note to TPTB for the rudeness.

 

Because she was so rude in her PM, I'm tempted not to cancel and mail the book anyway.

I would mail the book if I used PBS postage. Since you are using paypal postage, she can always just not mark it received. You'll be out the book, the envelope, the postage, and didn't earn the credit.

Date Posted: 9/24/2010 6:22 PM ET
Member Since: 9/8/2009
Posts: 620
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No kidding!  Somebody complained about being too FAST?  Crikey!

I'd tell her "too late -- the book is already mailed."  You shouldn't have to go to the trouble of un-doing the postage and losing the envelope.  She can always turn around and post it to her shelf.  If it's a WL book, it'll go quickly.

Date Posted: 9/24/2010 7:05 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Cancel...the person doesn't deserve the book anyway. Also contact TPTB about the rudeness.

-RD

Date Posted: 9/24/2010 7:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you mail it make sure to keep the PM.  Then if the DC shows delivered and she doesnt' mark it received-you can refer PBS to the pm.  They don't normally honor DC other than through PBS but I bet they would in this case. 

Date Posted: 9/24/2010 7:55 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I'm with Mary. If you decide to mail it, keep the PM just in case she is petty enough to not mark it received.

If I had used DC, I'd probably do this and just PM her back saying I was sorry that I got her PM too late and the book is in the mail.

Date Posted: 9/24/2010 7:57 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I dropped the book in the mail.  It's a wish-listed Lora Leigh book so she won't have any problem re-posting it. 

Lately I seem to be driving by a force of "it's the principle of the thing".  If she had been polite about her request, I would have cancelled with no problem.  But, frankly, I'm getting rather tired of people with an "attitude" problem.  There seem to be more and more of them every day.  I suspect it's a side effect of what's happening to this once great country.  I feel like the inmates are taking over the asylum!

Date Posted: 9/24/2010 9:10 PM ET
Member Since: 12/21/2009
Posts: 579
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I'd have told her tough cookies too. I'm not inclined to be gracious and bend over for rudeness and refunding postage. No way.

Hey, is your doggie a Cairn Terrier, Kate?

Date Posted: 9/24/2010 10:38 PM ET
Member Since: 2/2/2010
Posts: 1,206
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Smart movie Kate, you shouldn't trouble yoursellf since she was so rude.  You did the right thing.

Date Posted: 9/24/2010 11:30 PM ET
Member Since: 5/25/2009
Posts: 600
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I would have mailed it too. I just would have lied and said that they were too late, I already mailed it. 

Date Posted: 9/25/2010 12:09 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Dang, that is a new one! I'd be tempted to tell her there isn't a return policy. Sheesh. 

It reminds me of those weird Zappos commercials with the puppets where the woman says what she got came too fast and she isn't "Emotionally Ready" for it yet, so she wants to send it back. 

Ha! Found it on YouTube http://www.youtube.com/watch?v=oGn0BPtr7NQ

Date Posted: 9/25/2010 12:37 AM ET
Member Since: 12/31/2009
Posts: 3,995
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Ha! What next? What did you tell her Kate? I don't even know if I'd be able to keep my cool.

She said she "accepted" the WL offer, so it wasn't auto. I guess she was a little too fast herself.