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Topic: What should I do about this?

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Subject: What should I do about this?
Date Posted: 12/2/2011 5:49 PM ET
Member Since: 6/26/2011
Posts: 1,358
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I had a WL book offered to me on 11/ 10..I immediately accepted and they marked the book mailed on 11/16. They used PBS- DC so I have been tracking the progress of the book, which has been none.....The tracking info still say's waiting for acceptance into the system. I am a little bit  a lot upset about an dishonest mailing date. I understand if something serious happened, but at least send a PM explaining you will mail late. It is now 11/2 and still no mailed book after half of a month of being marked mailed...grrr! What would you do? 

Date Posted: 12/2/2011 6:18 PM ET
Member Since: 8/16/2007
Posts: 15,212
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You have no proof the book has not been mailed. MANY books that use PBS printed postage get no scans until they are delivered. The sender could have dropped the book in a blue box and it has not went through any sorting centers that scan the package enroute. I would suggest not watching the scans on a book until it gets close to the lost date. A scan tells you where the book is. A lack of scans doesn't tell you anything.

Date Posted: 12/2/2011 6:24 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I agree totally with Melanie. If a book with DC -- which is Delivery Confirmation, not tracking -- is dropped in a blue blox, they often are never scanned until delivery. I have received many like that, even after it arrived at my house and I saw the mailman scan it, there still were no scans showing up under "Details". It has just been two weeks and with Media Mail slowing down because of the increase in holiday mail, it is still easily within the range when it could be arriving. This time of year Media Mail can take a week or more longer than during the rest of the year, so be careful about making any accusations.

Ronda (RONDA) - ,
Date Posted: 12/2/2011 6:48 PM ET
Member Since: 3/3/2009
Posts: 415
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I wouldn't do anything at this point.  When I get the email from pbs at the 3 week mark asking me to mark it recieved I pm the sender and say "I received that email but the book has not arrived yet, and I will mark it mailed as soon as it does.  Can they double check and make sure that they did put it in the mail?" 

No reason to tell them you think they did something wrong, but if they did forget this should be a reminder.

I have only got the email on about 3 books over the past couple of years, so it is rare but does happen.

On the other side I mailed out 3 books on the same day at the same time and 2 of them arrived quickly and one was received 1 day after it went lost per PBS... so things do happen at the post office.  That person emailed me at about the 3 1/2 week mark & all I could do was tell them that yes I sent it and I hoped they would receive it.

Date Posted: 12/2/2011 6:56 PM ET
Member Since: 2/5/2007
Posts: 30,804
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I would do nothing at this point.

Date Posted: 12/2/2011 8:47 PM ET
Member Since: 5/11/2009
Posts: 28
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I am  waiting on a book mailed 11/10 with DC and no scans.  Media mail has really slowed down in the last few weeks, but it is spotty and unpredictable.  I also order books from ebay 2 weeks ago - some made it in a week, some I'm still waiting for.

Date Posted: 12/2/2011 8:55 PM ET
Member Since: 4/6/2007
Posts: 1,418
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Last Edited on: 4/28/12 10:25 PM ET - Total times edited: 1
Date Posted: 12/2/2011 10:20 PM ET
Member Since: 12/28/2006
Posts: 14,177
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No need to worry yet McKenna, if the sender used printable postage (or other trackable postage) and blue boxed the book there will be no acceptance scan.  Many of these books will arrive without enroute scans.  The only way to get an 'acceptance' scan for sure, is to buy counter postage with DC.

Also consider, if the sender mailed on time they could be thinking you're the slacker for not marking the book received.  I live about 15 minutes from the Federal Way MM sorting center.  I buy counter postage and therefore get an acceptance scan.  Almost always, my books are scanned enroute in Federal Way the very next day.  A recent book didn't get scanned in Federal Way for 3 or 4 days after the acceptance scan...no idea where it was delayed, but to make up for it they scanned it a couple times before sending it on the remainder of it's journey!

Until you can actually inspect the mailing wrapper, it's best not to assume.  The last time I assumed a sender had fibbed about a mail date, the package (with DC) arrived with no scans whatsoever and water damage so extensive the barcode was completely illegible - the address was so smudged I'm lucky USPS could read enough to deliver the book.  Luckily, the book had been wrapped in plastic and arrived in pristine condition.

Traditionally, the holiday season is more iffy than usual for media mai schedulesl.  If the book doesn't arrive by the 3 or 3 1/2 week mark, you can send a polite pm letting the sender know you have not received the book and will mark it upon arrival...and perhaps a polite inquiry if the sender experienced a delay in mailing or merely holiday slowness.

Last Edited on: 12/2/11 10:32 PM ET - Total times edited: 2
Date Posted: 12/3/2011 8:08 AM ET
Member Since: 7/19/2008
Posts: 32
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If it does turn out that they marked it without mailing it, I can sympathize.  It's happened to me twice, the last one was messy. I think PBS should penalize doing this somehow, it is dishonest. It seems people are buying time by first taking as long as possible to accept, then doing "I will mail it by" with the max time, then not actually mailing it for a while. You can stall for weeks doing that.