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Topic: What is acceptable?

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Subject: What is acceptable?
Date Posted: 10/28/2010 11:10 AM ET
Member Since: 10/28/2009
Posts: 28
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Hi all-I received a book that I ordered but it was a paperback and I had ordered a hardcover. I contacted the other party and they asked "what would you like me to do?"

Is it acceptable to say that if I mail the book back I would like my credit back? Thanks!....Christine

Ronda (RONDA) - ,
Date Posted: 10/28/2010 11:15 AM ET
Member Since: 3/3/2009
Posts: 415
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you should get your credit back with out mailing the book back.  you shouldn't have the extra expense of mailing back.  Check out the help documents about this.

Date Posted: 10/28/2010 11:17 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Christine - You should mark the book 'received with a problem - wrong book' and ask for your credit back. The sender should refund your credit without you having to return the book because they listed the book incorrectly.

If they want the book back, then they must compensate you for the postage by giving you a second credit for example and if you go that route, please make sure you have the credits before you mail the book back.

Last Edited on: 10/28/10 12:09 PM ET - Total times edited: 2
Date Posted: 10/28/2010 11:35 AM ET
Member Since: 10/28/2009
Posts: 28
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Thank you. I did mark it received but with a problem and then wrote the problem to the sender. I will ask her for a refund of my credit. I wouldn't be so picky about it but it was a book that I wanted to keep and I really wanted the hard copy of it (they just hold up better on a bookshelf) Thanks for the advice....Christine

mistie -
Date Posted: 10/28/2010 12:37 PM ET
Member Since: 9/27/2007
Posts: 2,024
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Hi Christine,

As others have siad, the book was listed incorrectly and, the sender should return your credit. If they want the book returned, they also need to reimburse you for postage (the is normally done by "buddying" a credit). If the sender does not want the book returned, feel free to post the paperback version you received, regardless of whether of not the sender returns your credit.

Just a FYI, IF the book you received was a wishlist book, you can contact TPTB and request to be reinstated at the top of the queue for the hardback copy.

Date Posted: 10/28/2010 12:46 PM ET
Member Since: 12/10/2009
Posts: 2,553
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Double check  what the ISBN says about this book ,especially if you repost it.- I have had ISBN's show paperback when it was a hardback. I am sure the reverse could be possible too. It is still the wrong book and the sender should have made sure to list it properly.