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Topic: What to do on conditions not met?

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Subject: What to do on conditions not met?
Date Posted: 10/13/2007 12:23 PM ET
Member Since: 5/18/2007
Posts: 6
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My conditions clearly state that I need books from a no smoking, non-furry pet household due to allergies.  I've had a lot of WL books come by that have been rejected by the sender due to these conditions, and that's ok with me.  I've also had senders PM me and say they don't know the book's history, and I take my chances there.  Recently though I had a book get mailed to me REEKED of smoke.  It reeked so badly I had an asthma attack while opening the package.  We had to put it in the garage to air out, so there's no way I'm letting it inside my house.  The sender did not contact me in any way to let me know that the book may come selling like smoke.

I PM'd the sender and when the book arrived I said it did not meet my conditions, but the sender has not responded to my PM, nor have I received a credit back.  I searched the help and I thought that if a book does not meet conditions I was suppose to receive back my book credit?  Please help, it's been over a week since I received the book and PM the sender.  I've had nothing but really good experiences with PBS until now, and I just can't believe they did not catch how badly this book stank (granted, I have a very sensitive nose but still!!)  Is there anything else I can do?  Thanks for the help.

Date Posted: 10/13/2007 12:28 PM ET
Member Since: 11/10/2006
Posts: 2,947
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You should have marked the book received with a problem. Then, on the next screen been able to state it did not meet your conditions.

You will have to ask the sender for the credit.

 

From the Help Center:

 

Requestor Conditions Violations:

A Requestor Conditions Violation at PBS is a book that was sent despite the fact that it does not meet the Requestor Conditions you applied to your account, and that appeared on the request when the sender accepted it.

  • First, please check your Account Settings to be sure that your Requestor Conditions are set to show on requests you make.
  • If your Requestor Conditions are vague or difficult to interpret, you may have repeated difficulty with this.
  • If the book is in clear violation of your Requestor Conditions, you should ask the sender for your credit back.
Date Posted: 10/13/2007 12:31 PM ET
Member Since: 5/18/2007
Posts: 6
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Yes, I did mark the book received with a problem, then was able to write a message to the sender about it.  It was the first time I've ever had a book arrive with any issues, and I thought PBS had a nice system set up to "catch" anything that may have gone wrong in the transaction.  So i guess it's now just "wait and see" with the sender?  Bummer.  :(

Sandra (dru) -
Date Posted: 10/13/2007 12:50 PM ET
Member Since: 1/20/2006
Posts: 508
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Alex,  If you do not receive a response after a week you can send feedback to R&R. A lack of response is frowned upon here at PBS.

ETA: clarification



Last Edited on: 10/13/07 1:49 PM ET - Total times edited: 1
Date Posted: 10/13/2007 1:28 PM ET
Member Since: 10/6/2005
Posts: 10,633
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Are you absolutely sure the problem is the book and not the entire package? I routinely decline smoking conditions because my mailman chain smokes and I've had problems in the past. You need to be sure, because you don't want to fault the sender for something that may be the fault of the post office. If the wrapping reeks as well as the book, it probably happened in transit.

Date Posted: 10/13/2007 1:34 PM ET
Member Since: 5/18/2007
Posts: 6
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Bren,

It was a hardback book, and honestly I don't remember how the wrapping smelled but the smokey smell came from the book when I opened it up.  That makes me believe it came pre-smoked, so to speak.