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Topic: What can she do to get her credit back if anything????

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Subject: What can she do to get her credit back if anything????
Date Posted: 10/16/2009 2:52 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I ordered the book and it was canceled by pbs on the 13th due to lack of response about it being mailed. I just got this pm and want to know If I have to refund her credit. I feel bad but the request went to someone else and they mailed the book the same day.

Sorry to bother you again, but I was looking into how I can still get credit for this mailing, and it seems that I still can if you would be so kind as to mark that you have received the book once it comes in. Apparently, even though the website automatically cancels the transaction, you are still able to mark that you've received it.

I hope you haven't already requested the same book from another member, but I understand it's my fault. Could you please just let me know?

Thanks again,
Jessica You recently requested The Odyssey from me and I just wanted you to know that I did in fact mail it to you, I simply forgot to come back on here and confirm that I did. I apologize for any inconvenience. At any rate, the book was shipped yesterday (10/14) and I hope it will be there soon.

Sorry about any confusion!
  →  Bertie W. (bertie0228) - Baltimore, MD
10/16/2009 @ 11:29 AM ET

sure hope you all understand what I am trying to say   LOL
Date Posted: 10/16/2009 2:56 PM ET
Member Since: 1/30/2009
Posts: 5,696
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You don't have to do anything at all unless you actually receive the book.  If you do receive it, you can mark it received via your Transaction Archive.   Until then, I would just wait.

ETA - she will receive her credit when you mark the book as received - just like with a regular transaction.

Last Edited on: 10/16/09 3:00 PM ET - Total times edited: 1
Date Posted: 10/16/2009 2:59 PM ET
Member Since: 4/25/2007
Posts: 11,603
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You can mark the book received from your transaction archive.  IF you want to.  You are not obligated to do so at all since you already have the book coming to you from someone else.  You need to mark the properly sent one received but not the first timed out one.

From the help docs:

  • You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
    • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
    • You are obligated to mark the book received that is on your En Route to Me tab on My Account.

If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:

Date Posted: 10/16/2009 3:02 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I missed that you had another copy of the book coming to you.  Hm.  It's really up to you whether you send her a credit.  I might offer to mail it back.

Ronda (RONDA) - ,
Date Posted: 10/16/2009 5:24 PM ET
Member Since: 3/3/2009
Posts: 415
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you don't have to send the credit. 

But if it is a book that you can re-list and get a credit for it would be the nice thing to do.  How many are in the system and how fast they get ordered will impact whether you can recoup the credit in a timely manner.

Maybe only send the credit when you get a credit for sending it out if you don't know if it will move fast.

Sound like she knows she made a mistake and will be OK with it since you have a 2nd copy coming.  Sounds like she might not be aware that the system automatically re-orders for you if the orginal transaction is cancelled.

Last Edited on: 10/16/09 5:26 PM ET - Total times edited: 1
Date Posted: 10/16/2009 10:50 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's all up to you whether you want to give her the credit or not.  I wouldn't feel guilty for not giving it to her. Even if it's a WL book you would still have to spend postage money to send the book out to get a credit for it.  Maybe not getting a credit for the book will be a lesson to her to make sure she marks books mailed.  But really it's up to you. 

Date Posted: 10/16/2009 11:10 PM ET
Member Since: 7/19/2008
Posts: 15,481
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Make sure you carefully check the return labels when either book arrives.  I have marked the wrong book received in such a case.  The new one will be on your accounts page; the old one on your transaction archive.

Last Edited on: 10/16/09 11:10 PM ET - Total times edited: 1
Date Posted: 10/17/2009 2:16 AM ET
Member Since: 2/5/2007
Posts: 30,800
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It is important that you give the second one the credit for sending the book - in other words make sure that is the one marked received.  They did it right and deserve their credit. (I suspect you know this and plan to do this by what you write)

You don't owe the first one a credit at all.  Look under the HELP Center and put in "I received two of the same book" and you'll get a lengthy explanation of it all.

Date Posted: 10/17/2009 12:18 PM ET
Member Since: 4/25/2007
Posts: 11,603
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The first sender also would have been getting emails from PBS reminding them to come mark the book mailed so they don't lose their credit.  The first sender doesn't indicate any sort of problem that caused her to not get back online to mark mailed, they just simply forgot.  I'd be not inclined to give them credit in that case.

Date Posted: 10/19/2009 12:07 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Bertie, I'm not sure from reading your post if the other person forgot to mark their book mailed, or if it was you that didn't mark the book mailed?

ETA: Sorry, meant "or the person writing you"

Last Edited on: 10/20/09 7:27 AM ET - Total times edited: 1