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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
What Customers Like About You Adding Emotional Value for Service Excellence and Competitive Advantage
Author: David Freemantle
Ben & Jerry's, Virgin UK and Nordstrom. These international leaders have discovered the secret Freemantle reveals here: that applying the highest level of emotional intelligence improves customer satisfaction and sustains growth.
ISBN-13: 9781857882063
ISBN-10: 1857882067
Publication Date: 11/25/1999
Pages: 212
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Publisher: Nicholas Brealey Publishing
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 0
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