From the help docs:
These are the possibilities:
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You submitted one request, and the first sender did not mark the book mailed, but did mail the book.
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You submitted one request, and the first sender canceled it by mistake, but still mailed it.
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You submitted two requests for the book, to two different senders
Scenario #1 (the most common scenario):
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You submit a request, which goes to Sender #1
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Sender #1 does not mark the book mailed before the deadline, but still mails the book.
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Then the request cancels and gets passed to Sender #2, who also sends the book.
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You end up with two copies.
This situation (the requestor ending up with 2 copies of the book) is part of why marking a book mailedbefore the deadline is such an important part of the swapping process.
The bottom line here: always mark your books mailed, so you don't become Sender #1!
Scenario #2:
In both Scenarios #1 and #2: When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy. You areobligated to mark the properly sent copy received.
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When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit.
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Sender #2's transaction is the only active transaction for the book on your account page.
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The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.
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You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
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You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
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You are obligated to mark the book received that is on your En Route to Me tab on My Account.
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If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
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Go to your Transaction Archive:
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place your cursor over My Account in the toolbar at the top of the site
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Click Transaction Archive in the menu that drops down
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you can also click the link 'Transaction Archive" from the My Account page
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Scroll down to see the canceled transaction for this book.
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Check the sender name and Details to be sure it is the correct transaction
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There are sometimes several canceled transactions for one title
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The usual Book Received screens will come up from there.
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When you mark a canceled book received, the credit is taken from your account and given to that sender.
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Again, you do not have to mark the canceled copy received.
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If you like, you may Post the extra copy of the book into the system for others to request.
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