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Topic: What is feedback and how do you see it?

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Subject: What is feedback and how do you see it?
Date Posted: 8/13/2007 1:18 AM ET
Member Since: 7/29/2007
Posts: 161
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Hi Again,

New member here...just wondering about the "feedback" I read about in another post. Where would one see this, and is it only for Box of Books transactions?

I have shipped several books but have only received one so far. After I said I received it on this site, I did get some questions about the condition of the book, how it was wrapped, and so forth, but I was under the impression that was just for PBS to see if people were using their labels and how books were being shipped. Do members get feedback ratings here like they do in eBay?

I wouldn't think feedback would "count" for most transactions because you don't get to choose from whom you get your book, do you?

Thanks,

Katlover

Date Posted: 8/13/2007 2:55 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Feedback is only available to members of the Box-of-Books program. It is a paid program available here on PBS, and you can read about it in the Help Center (it's really great :)

You are right that the questions you answered when you received your book are for internal use only (just the PBS team see the answers) and are used to help them evaluate how people are performing.

And you are also right that a feedback system wouldn't do any good here, since your books are offered to you on a FIFO (First In / First Out) system.

Sounds like you have a handle on things, Katlover! If you want to learn more the fast way, spend some time in the Help Center. It is laid out really great and is very helpful and informatiive! I highly recommend starting with the Browse Help Docs link which takes you here.

 And in case no one has said it to you yet, WELCOME TO PBS!!!



Last Edited on: 8/13/07 2:56 AM ET - Total times edited: 1
Date Posted: 8/13/2007 5:22 AM ET
Member Since: 7/2/2007
Posts: 465
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I've also read where posters have referred to sending feedback to R&R (site owners).  This "feedback" is actually just an email using the "contact us" button for some sort of technical issue or unique problem for which there is no answer found in the Help section.

Date Posted: 8/13/2007 7:49 AM ET
Member Since: 7/29/2007
Posts: 161
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Thanks for your answers!